# Technical Support

**URL:** https://forum.zcashcommunity.com/c/support/12.md?page=1

[Latest](https://forum.zcashcommunity.com/latest.md) · [Categories](https://forum.zcashcommunity.com/categories.md)

**Page:** 2

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## [Balance issues](https://forum.zcashcommunity.com/t/balance-issues/46948)

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**Author:** [@Sherrin](https://forum.zcashcommunity.com/u/Sherrin)\
**Replies:** 28\
**Last updated:** [November 16, 2025, 6:54pm UTC](https://forum.zcashcommunity.com/t/balance-issues/46948 "2025-11-16T18:54:41Z")

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Hello, I am a new user and I’m experiencing problems restoring my YWallet account. I had not accessed the account in many months due to various issues and when I tried recently my ZEC was missing. I updated the app, b…

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## [Zcashd and lightwalletd](https://forum.zcashcommunity.com/t/zcashd-and-lightwalletd/52995)

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**Author:** [@atori](https://forum.zcashcommunity.com/u/atori)\
**Replies:** 7\
**Last updated:** [November 9, 2025, 6:22pm UTC](https://forum.zcashcommunity.com/t/zcashd-and-lightwalletd/52995 "2025-11-09T18:22:18Z")

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New to Zcash and learning. Trying to understand the difference between zcashd and lightwalletd. Is lightwalletd a separate piece of software your run ‘on top’ of zcashd to allow wallets to sync similar to electrum in …

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## [New tool for recovering ZecWallet Lite funds with YWallet](https://forum.zcashcommunity.com/t/new-tool-for-recovering-zecwallet-lite-funds-with-ywallet/52717)

<div class="topic-metadata">

**Author:** [@james\_katz](https://forum.zcashcommunity.com/u/james_katz)\
**Replies:** 10\
**Last updated:** [October 31, 2025, 9:34pm UTC](https://forum.zcashcommunity.com/t/new-tool-for-recovering-zecwallet-lite-funds-with-ywallet/52717 "2025-10-31T21:34:26Z")

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Hello Zcash family! Once again I’m seeing a lot of users with problems recovering their funds from ZecWallet Lite. Even though we advanced a lot on this regard, with ZExCavator for instance, few users are still having …

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## [Need help recovering funds 😭 zecwallet lite](https://forum.zcashcommunity.com/t/need-help-recovering-funds-zecwallet-lite/45261)

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**Author:** [@bark](https://forum.zcashcommunity.com/u/bark)\
**Replies:** 21\
**Last updated:** [October 29, 2025, 3:21pm UTC](https://forum.zcashcommunity.com/t/need-help-recovering-funds-zecwallet-lite/45261 "2025-10-29T15:21:19Z")

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Hey guys, thanks for any help in advance! Basically I had an old Zecwallet Lite with funds in shielded and transparent. I was getting Error: SendResponse { error\_code: -26, error\_message: “66: tx unpaid action limit exc…

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## [Zingolabs SSL Cert issue](https://forum.zcashcommunity.com/t/zingolabs-ssl-cert-issue/52352)

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**Author:** [@outgoing.doze](https://forum.zcashcommunity.com/u/outgoing.doze)\
**Replies:** 4\
**Last updated:** [October 19, 2025, 6:39pm UTC](https://forum.zcashcommunity.com/t/zingolabs-ssl-cert-issue/52352 "2025-10-19T18:39:08Z")

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## [Trouble proxying lightwalletd for Zashi with nginx](https://forum.zcashcommunity.com/t/trouble-proxying-lightwalletd-for-zashi-with-nginx/52515)

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**Author:** [@phreaknik](https://forum.zcashcommunity.com/u/phreaknik)\
**Replies:** 14\
**Last updated:** [October 19, 2025, 3:15pm UTC](https://forum.zcashcommunity.com/t/trouble-proxying-lightwalletd-for-zashi-with-nginx/52515 "2025-10-19T15:15:24Z")

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Hi all :waving\_hand: I am trying to expose my lightwalletd node through an nginx reverse proxy so Zashi can connect. I have tried http & stream proxy modes, but in either case, when I attempt to connect with Zashi, the …

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## [Problems with old ZecWallet Lite wallet](https://forum.zcashcommunity.com/t/problems-with-old-zecwallet-lite-wallet/46550)

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**Author:** [@BBJ](https://forum.zcashcommunity.com/u/BBJ)\
**Replies:** 21\
**Last updated:** [October 12, 2025, 9:30pm UTC](https://forum.zcashcommunity.com/t/problems-with-old-zecwallet-lite-wallet/46550 "2025-10-12T21:30:48Z")

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Hey, been checking my ZEC wallet in ZECwallet Lite on Mac desktop app and can’t login anymore - I’m getting a not so helpful error message “Error: Couldn’t get network from server, connection refused. Is the server addre…

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## [Multisig](https://forum.zcashcommunity.com/t/multisig/52373)

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**Author:** [@markoosh](https://forum.zcashcommunity.com/u/markoosh)\
**Replies:** 8\
**Last updated:** [October 9, 2025, 12:16am UTC](https://forum.zcashcommunity.com/t/multisig/52373 "2025-10-09T00:16:42Z")

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I read something about multisig on Zashi in the future. Is there any good resources to start learning about it?

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## [Zebra-zaino-zallet - retrieve block from node](https://forum.zcashcommunity.com/t/zebra-zaino-zallet-retrieve-block-from-node/52087)

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**Author:** [@kworks](https://forum.zcashcommunity.com/u/kworks)\
**Replies:** 2\
**Last updated:** [September 11, 2025, 5:03pm UTC](https://forum.zcashcommunity.com/t/zebra-zaino-zallet-retrieve-block-from-node/52087 "2025-09-11T17:03:31Z")

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Zaino Build Info: Version: 0.1.2 Network: Mainnet Zebra Build: v2.5.0 Zebra Subversion: /Zebra:2.5.0/ 2025-09-05T07:42:57.584691Z INFO zaino\_state::local\_cache: Launching Local Block Cache.. 2025-09-05T07:42:57.58…

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## [Help Compiling Zcash on Gentoo](https://forum.zcashcommunity.com/t/help-compiling-zcash-on-gentoo/49692)

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**Author:** [@dismad](https://forum.zcashcommunity.com/u/dismad)\
**Replies:** 6\
**Last updated:** [August 15, 2025, 9:25am UTC](https://forum.zcashcommunity.com/t/help-compiling-zcash-on-gentoo/49692 "2025-08-15T09:25:34Z")

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hi there, i’m struggling here in trying to successfully compile zcash on gentoo actually, after solving a couple of minor issues (libfmt.a not present in native lib, linking from native lib64, and having Berkeley DB ins…

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## [Zcashd and Orchard pool](https://forum.zcashcommunity.com/t/zcashd-and-orchard-pool/51405)

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**Author:** [@postfix1](https://forum.zcashcommunity.com/u/postfix1)\
**Replies:** 9\
**Last updated:** [June 6, 2025, 7:47pm UTC](https://forum.zcashcommunity.com/t/zcashd-and-orchard-pool/51405 "2025-06-06T19:47:26Z")

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There is a zcashd node and some funds in the wallet in the Orchard pool. As far as I understand, the only method to transfer funds from the Orchard pool for zcashd is the RPC is: z\_sendmany. To make a transfer, you nee…

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## [Sapling in 6.2](https://forum.zcashcommunity.com/t/sapling-in-6-2/51181)

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**Author:** [@sd4096](https://forum.zcashcommunity.com/u/sd4096)\
**Replies:** 12\
**Last updated:** [May 9, 2025, 4:43am UTC](https://forum.zcashcommunity.com/t/sapling-in-6-2/51181 "2025-05-09T04:43:08Z")

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Hi, my full node has been forced to zcashd 6.2.0. After restoring my wallet.dat file from backup, I have 2 sapling shielded addresses (create NOVEMBER 2023) that I can see “zip32 keypath” with “zcash-cli listaddresses”.…

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## [Recover and migrate fund from old zcashd wallet.dat?](https://forum.zcashcommunity.com/t/recover-and-migrate-fund-from-old-zcashd-wallet-dat/51326)

<div class="topic-metadata">

**Author:** [@nva](https://forum.zcashcommunity.com/u/nva)\
**Replies:** 3\
**Last updated:** [May 26, 2025, 2:53pm UTC](https://forum.zcashcommunity.com/t/recover-and-migrate-fund-from-old-zcashd-wallet-dat/51326 "2025-05-26T14:53:30Z")

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I wasn’t following zcash closely, newly built zcashd v6.2.0 says it’s depreciated then shut down by itself: Error: This version has been deprecated as of block height 2796400. You should upgrade to the latest version of…

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## [Z\_sendmany - Privacy Policy](https://forum.zcashcommunity.com/t/z-sendmany-privacy-policy/47164)

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**Author:** [@kworks](https://forum.zcashcommunity.com/u/kworks)\
**Replies:** 13\
**Last updated:** [March 7, 2025, 10:22am UTC](https://forum.zcashcommunity.com/t/z-sendmany-privacy-policy/47164 "2025-03-07T10:22:18Z")

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Two Part Question: Part One: When sending zec with zcash-cli z\_sendmany using curl: curl --user myusername --data-binary ‘{“jsonrpc”: “1.0”, “id”:“curltest”, “method”: “z\_sendmany”, “params”: \[“t1M72Sfpbz1BPpXFHz9m3Cd…

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## [Any wallets that support Ledger 25th word?](https://forum.zcashcommunity.com/t/any-wallets-that-support-ledger-25th-word/49558)

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**Author:** [@thailand85](https://forum.zcashcommunity.com/u/thailand85)\
**Replies:** 3\
**Last updated:** [January 4, 2025, 7:05pm UTC](https://forum.zcashcommunity.com/t/any-wallets-that-support-ledger-25th-word/49558 "2025-01-04T19:05:03Z")

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Is there a software wallet for people who’ve used the 25th word on ledger?

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## [Zcash self custody. SLIP39](https://forum.zcashcommunity.com/t/zcash-self-custody-slip39/49808)

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**Author:** [@Louie\_Alejandrino](https://forum.zcashcommunity.com/u/Louie_Alejandrino)\
**Replies:** 2\
**Last updated:** [December 24, 2024, 10:11am UTC](https://forum.zcashcommunity.com/t/zcash-self-custody-slip39/49808 "2024-12-24T10:11:19Z")

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I"m realizing that Ledger is not reliable because it’s not open-source. Trezor is open-source and compatible with Ledger (generally) unlocking with the 24 seed phrase and can migrate some crypto, blessing in disguise. Z…

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## [Paper wallet with latest zcash-cli, sprout zaddr](https://forum.zcashcommunity.com/t/paper-wallet-with-latest-zcash-cli-sprout-zaddr/49770)

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**Author:** [@ezaron](https://forum.zcashcommunity.com/u/ezaron)\
**Replies:** 2\
**Last updated:** [December 18, 2024, 4:40pm UTC](https://forum.zcashcommunity.com/t/paper-wallet-with-latest-zcash-cli-sprout-zaddr/49770 "2024-12-18T16:40:31Z")

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Hi All, I am making some fresh analogue backups of my digital keys (aka paper wallets). I run an up-to-date zcashd full node. I find my funded addresses like this: zcash-cli listunspent | jq ‘. | .address’ zcash-cli …

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## [Exodus Wallet](https://forum.zcashcommunity.com/t/exodus-wallet/49568)

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**Author:** [@bobseiji](https://forum.zcashcommunity.com/u/bobseiji)\
**Replies:** 4\
**Last updated:** [December 18, 2024, 4:28pm UTC](https://forum.zcashcommunity.com/t/exodus-wallet/49568 "2024-12-18T16:28:50Z")

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I understand this is not ZEC wallet but Exodus wallet can’t swap/send ZEC for more than a week now while we are in the middle of Alt season. I emailed them a few times but all I got was templates email saying “we are …

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## [Address question bip version mauling](https://forum.zcashcommunity.com/t/address-question-bip-version-mauling/46718)

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**Author:** [@paul.vernon2](https://forum.zcashcommunity.com/u/paul.vernon2)\
**Replies:** 3\
**Last updated:** [December 10, 2024, 1:43pm UTC](https://forum.zcashcommunity.com/t/address-question-bip-version-mauling/46718 "2024-12-10T13:43:08Z")

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Hi, I have few questions and I would really appreciate your assistance: Do you know or did you encounter a crypto app that supports ZCASH using bip49 instead of bip44 ? Do you know a bypass that will create a tran…

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## [Zcashd syns problem](https://forum.zcashcommunity.com/t/zcashd-syns-problem/49637)

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**Author:** [@ronyi](https://forum.zcashcommunity.com/u/ronyi)\
**Replies:** 1\
**Last updated:** [December 8, 2024, 10:04am UTC](https://forum.zcashcommunity.com/t/zcashd-syns-problem/49637 "2024-12-08T10:04:58Z")

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Hello, I trying to syncwith zcashd, but… Please help me! What can I do? Thank You!

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## [How to send a transaction with multiple inputs](https://forum.zcashcommunity.com/t/how-to-send-a-transaction-with-multiple-inputs/21837)

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**Author:** [@Goonther](https://forum.zcashcommunity.com/u/Goonther)\
**Replies:** 3\
**Last updated:** [December 3, 2024, 7:37am UTC](https://forum.zcashcommunity.com/t/how-to-send-a-transaction-with-multiple-inputs/21837 "2024-12-03T07:37:59Z")

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Hi, I see here: and in the zcash client help, that z\_sendmany allows only one input to be provided. I see on the zcash blockchain explorer that there are transactions with multiple inputs: https://explorer.zcha.in/t…

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## [Zcash Transfer problem & Exodus](https://forum.zcashcommunity.com/t/zcash-transfer-problem-exodus/44981)

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**Author:** [@SKS77](https://forum.zcashcommunity.com/u/SKS77)\
**Replies:** 4\
**Last updated:** [November 11, 2024, 2:21am UTC](https://forum.zcashcommunity.com/t/zcash-transfer-problem-exodus/44981 "2024-11-11T02:21:09Z")

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There is a problem with my Zcash transactions from Exodus wallet. First I sent 1 ZEC from Exodus to Trezor and I got it. Then I sent 50 ZEC. In Exodus I got confirmation and TX ID, but I did not get coins in Trezor. I ch…

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## [Problem sending ZEC from Ledger](https://forum.zcashcommunity.com/t/problem-sending-zec-from-ledger/49236)

<div class="topic-metadata">

**Author:** [@diamantipl](https://forum.zcashcommunity.com/u/diamantipl)\
**Replies:** 4\
**Last updated:** [November 10, 2024, 12:47pm UTC](https://forum.zcashcommunity.com/t/problem-sending-zec-from-ledger/49236 "2024-11-10T12:47:34Z")

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zcash problem with sending Is there any problem with transferring zcash from the ledger wallet? other cryptocurrencies are transferred normally

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## [Problems Receiving ZEC to Coinbase Exchange](https://forum.zcashcommunity.com/t/problems-receiving-zec-to-coinbase-exchange/42113)

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**Author:** [@Epsilon633](https://forum.zcashcommunity.com/u/Epsilon633)\
**Replies:** 11\
**Last updated:** [August 17, 2024, 7:13pm UTC](https://forum.zcashcommunity.com/t/problems-receiving-zec-to-coinbase-exchange/42113 "2024-08-17T19:13:37Z")

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Hello All, I hope someone can help me understand what is going on. When F2Pool pays out my ZEC mining proceeds, it usually goes to the blockchain then it gets forwarded on to my wallet. Here is an example of a success…

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## [Zingo Sync Issue](https://forum.zcashcommunity.com/t/zingo-sync-issue/48375)

<div class="topic-metadata">

**Author:** [@bobseiji](https://forum.zcashcommunity.com/u/bobseiji)\
**Replies:** 1\
**Last updated:** [July 23, 2024, 7:06am UTC](https://forum.zcashcommunity.com/t/zingo-sync-issue/48375 "2024-07-23T07:06:45Z")

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I was going to send Zcash from Zingo to other wallet, was taking forever and couldn’t send it so I randomly checked Sync page on Zing and said “ Synced Before 11% Not Yet Synced 88%” Does that mean I have to wait unti…

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## [Need urgent help regenerating zcashd wallet.dat from mnemonic via zcash-cli](https://forum.zcashcommunity.com/t/need-urgent-help-regenerating-zcashd-wallet-dat-from-mnemonic-via-zcash-cli/42599)

<div class="topic-metadata">

**Author:** [@Erp-help](https://forum.zcashcommunity.com/u/Erp-help)\
**Replies:** 24\
**Last updated:** [July 16, 2024, 2:43pm UTC](https://forum.zcashcommunity.com/t/need-urgent-help-regenerating-zcashd-wallet-dat-from-mnemonic-via-zcash-cli/42599 "2024-07-16T14:43:28Z")

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Hello, Using the latest version of zcashd, I made a fresh wallet and ran the zcashd-wallet-tool to back it up. I then generated a z-address and sent significant funds to it — the t-addresses in this wall have never been…

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## [Shifting from Zeclite to Zashi](https://forum.zcashcommunity.com/t/shifting-from-zeclite-to-zashi/47756)

<div class="topic-metadata">

**Author:** [@NaomiBrockwell](https://forum.zcashcommunity.com/u/NaomiBrockwell)\
**Replies:** 22\
**Last updated:** [June 28, 2024, 6:43am UTC](https://forum.zcashcommunity.com/t/shifting-from-zeclite-to-zashi/47756 "2024-06-28T06:43:31Z")

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I wanted to share my experience of moving funds out of zeclite wallets into something that’s compatible with the multiple address format, and have a bunch of questions. TLDR: it’s insanely complicated and time consuming,…

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## [ZecWallet mobile not working](https://forum.zcashcommunity.com/t/zecwallet-mobile-not-working/45453)

<div class="topic-metadata">

**Author:** [@pacu](https://forum.zcashcommunity.com/u/pacu)\
**Replies:** 57\
**Last updated:** [June 27, 2024, 11:22pm UTC](https://forum.zcashcommunity.com/t/zecwallet-mobile-not-working/45453 "2024-06-27T23:22:37Z")

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I’ve been reported this through twitter and confirmed the issue myself @adityapk00 or whoever was maintaining ZecWallet need to step up because this is a loss of funds problem

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## [Scary YWallet Balance Bug](https://forum.zcashcommunity.com/t/scary-ywallet-balance-bug/47710)

<div class="topic-metadata">

**Author:** [@peacemonger](https://forum.zcashcommunity.com/u/peacemonger)\
**Replies:** 9\
**Last updated:** [May 23, 2024, 1:01am UTC](https://forum.zcashcommunity.com/t/scary-ywallet-balance-bug/47710 "2024-05-23T01:01:25Z")

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When I open YWallet, it shows the right balance for a few seconds, then it drops to about 3% of what it should be, which is what my spendable balance is. History doesn’t show any new transactions because there weren’t an…

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## [Zashi shielding issue](https://forum.zcashcommunity.com/t/zashi-shielding-issue/47627)

<div class="topic-metadata">

**Author:** [@Cris83](https://forum.zcashcommunity.com/u/Cris83)\
**Replies:** 6\
**Last updated:** [May 11, 2024, 10:32am UTC](https://forum.zcashcommunity.com/t/zashi-shielding-issue/47627 "2024-05-11T10:32:44Z")

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Platform: Android. ‘Shield and consolidate funds’ action is hanging for 20 min. Any idea? A transaction Id has been assigned, but still in the sending stage Edit: more than 30 min… Strange. Wallet fully synched

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