Consult the official Internet of the currency of the currency to confirm how long it will take

I am an investor in China and the July 7 coin but the platform says the official network congestion has not been dealt with
I hope to get the official reply

Please let me know what platform you are using and be more specific about network issues you are referring to.

The network is performing normally at this time. Beijing yunyuan technology co. LTD
It’s been more than 10 days since the official network congestion wallet has been upgraded