# Failed transaction issue **URL:** \ **Category:** Zodl\ **Created:** [October 21, 2025, 12:38pm UTC](https://forum.zcashcommunity.com/t/failed-transaction-issue/52578 "2025-10-21T12:38:39Z")\ **Posts on this page:** 10\ **Page:** 1
**Author:** ![Batuhan](https://sea2.discourse-cdn.com/zcash/user_avatar/forum.zcashcommunity.com/batuhan/32/32784_2.png) [@Batuhan](https://forum.zcashcommunity.com/u/Batuhan)\ **Post date:** [October 21, 2025, 12:38pm UTC](https://forum.zcashcommunity.com/t/failed-transaction-issue/52578/1 "2025-10-21T12:38:39Z")
Hello, I made a transfer from my Zashi Wallet to an exchange, but the transaction is showing as failed. However, the funds are still not visible in my account. I tried re-syncing on a new device, but it didn’t fix the issue. I currently can’t access Discord. Is there anyone who can help? ![fail](https://global.discourse-cdn.com/zcash/original/3X/a/0/a0b8d2bb416b078f2d2b756135cd089b547cd864.jpeg) ---
**Author:** ![andrea](https://sea2.discourse-cdn.com/zcash/user_avatar/forum.zcashcommunity.com/andrea/32/30390_2.png) [@andrea](https://forum.zcashcommunity.com/u/andrea)\ **Post date:** [October 21, 2025, 1:26pm UTC](https://forum.zcashcommunity.com/t/failed-transaction-issue/52578/2 "2025-10-21T13:26:04Z")
Hi @Batuhan, we are currently looking into a similar issue. Can you please email us at [support@electriccoin.co](mailto:support@electriccoin.co) so we can ask for some more details? ---
**Author:** ![Batuhan](https://sea2.discourse-cdn.com/zcash/user_avatar/forum.zcashcommunity.com/batuhan/32/32784_2.png) [@Batuhan](https://forum.zcashcommunity.com/u/Batuhan)\ **Post date:** [October 21, 2025, 1:39pm UTC](https://forum.zcashcommunity.com/t/failed-transaction-issue/52578/3 "2025-10-21T13:39:40Z")
Hello, thank you. I’ve sent an email. ---
**Author:** ![Helpmepls67](https://avatars.discourse-cdn.com/v4/letter/h/df705f/32.png) [@Helpmepls67](https://forum.zcashcommunity.com/u/Helpmepls67)\ **Post date:** [December 20, 2025, 5:24am UTC](https://forum.zcashcommunity.com/t/failed-transaction-issue/52578/4 "2025-12-20T05:24:36Z")
(post deleted by author) ---
**Author:** ![Shawn](https://sea2.discourse-cdn.com/zcash/user_avatar/forum.zcashcommunity.com/shawn/32/187_2.png) [@Shawn](https://forum.zcashcommunity.com/u/Shawn)\ **Post date:** [December 20, 2025, 3:23pm UTC](https://forum.zcashcommunity.com/t/failed-transaction-issue/52578/5 "2025-12-20T15:23:12Z")
CC @BostonZcash for Zashi Support @Helpmepls67 You can also ask on Zashi Discord: [Electric Coin Co.](https://discord.gg/x8xUdhQS) ---
**Author:** ![Helpmepls67](https://avatars.discourse-cdn.com/v4/letter/h/df705f/32.png) [@Helpmepls67](https://forum.zcashcommunity.com/u/Helpmepls67)\ **Post date:** [December 20, 2025, 10:03pm UTC](https://forum.zcashcommunity.com/t/failed-transaction-issue/52578/6 "2025-12-20T22:03:29Z")
(post deleted by author) ---
**Author:** ![Batuhan](https://sea2.discourse-cdn.com/zcash/user_avatar/forum.zcashcommunity.com/batuhan/32/32784_2.png) [@Batuhan](https://forum.zcashcommunity.com/u/Batuhan)\ **Post date:** [December 20, 2025, 10:04pm UTC](https://forum.zcashcommunity.com/t/failed-transaction-issue/52578/7 "2025-12-20T22:04:19Z")
Don’t worry — Zashi has a highly dedicated and professional team. They will help you resolve your issue. ---
**Author:** ![Helpmepls67](https://avatars.discourse-cdn.com/v4/letter/h/df705f/32.png) [@Helpmepls67](https://forum.zcashcommunity.com/u/Helpmepls67)\ **Post date:** [December 20, 2025, 10:04pm UTC](https://forum.zcashcommunity.com/t/failed-transaction-issue/52578/8 "2025-12-20T22:04:58Z")
(post deleted by author) ---
**Author:** ![lga](https://avatars.discourse-cdn.com/v4/letter/l/2acd7d/32.png) [@lga](https://forum.zcashcommunity.com/u/lga)\ **Post date:** [May 5, 2026, 9:13am UTC](https://forum.zcashcommunity.com/t/failed-transaction-issue/52578/9 "2026-05-05T09:13:45Z")
hello ive just had the same issue as the guy above (on this thread from last year). Please help me. I’ve just sent my zcash from Zashi to Binance and the transaction showed as ‘failed’ but now my Zashi wallet shows as empty! I used the QR code wallet address from my Binance account. It hasn’t shown up in my Binance account. I need clarification as to whether or not the transaction shows as failed or successful from your end?? OR how to locate my zcash? I’ve also emailed the ‘support@electriccoin.co’ adress and its returning as a failed email adress.. Please help me - pretty panicked, thanks ---
**Author:** ![Shawn](https://sea2.discourse-cdn.com/zcash/user_avatar/forum.zcashcommunity.com/shawn/32/187_2.png) [@Shawn](https://forum.zcashcommunity.com/u/Shawn)\ **Post date:** [May 5, 2026, 9:18am UTC](https://forum.zcashcommunity.com/t/failed-transaction-issue/52578/10 "2026-05-05T09:18:28Z")
Sounds like you need to update your wallet @lga. Zashi is now ZODL Support @ electriccoin .co is an old email. > **[Zodl Support](https://support.zodl.com/)** > > Helpdesk for the Zodl wallet – tutorials, troubleshooting, Zcash resources, and more! [support@zodl.com](mailto:support@zodl.com) is the new contact email cc: @BostonZcash