# Funds stuck in ledger need help **URL:** \ **Category:** Technical Support\ **Created:** [October 12, 2023, 10:21pm UTC](https://forum.zcashcommunity.com/t/funds-stuck-in-ledger-need-help/45791 "2023-10-12T22:21:14Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![Blazin8888](https://sea2.discourse-cdn.com/zcash/user_avatar/forum.zcashcommunity.com/blazin8888/32/9263_2.png) [@Blazin8888](https://forum.zcashcommunity.com/u/Blazin8888)\ **Post date:** [October 12, 2023, 10:21pm UTC](https://forum.zcashcommunity.com/t/funds-stuck-in-ledger-need-help/45791/1 "2023-10-12T22:21:14Z")
As of the last few days I have been having issues sending ZEC from my Ledger. Whenever I try to send coins I get an error " Ledger device internal error, please report (0x6f01)" I went into the advanced settings under coin control options and messed around in there. I was able to select specific addresses and change the coin selection strategy and this allowed me to withdraw about half of my balance… but half of it is still stuck on the ledger no matter what I do. has anyone else had this issue? ---
**Author:** ![Blazin8888](https://sea2.discourse-cdn.com/zcash/user_avatar/forum.zcashcommunity.com/blazin8888/32/9263_2.png) [@Blazin8888](https://forum.zcashcommunity.com/u/Blazin8888)\ **Post date:** [October 12, 2023, 10:41pm UTC](https://forum.zcashcommunity.com/t/funds-stuck-in-ledger-need-help/45791/3 "2023-10-12T22:41:34Z")
Yes thank you very much… I read the link and they have the info on the issue right there. It seems the error happens when trying to send a deshielded ZEC balance to a transparent address. That makes sense as my entire Ledger balance is deshielded… what can I do to get access to my coins… the method they explained there only worked for about half of the balance. ---
**Author:** ![Blazin8888](https://sea2.discourse-cdn.com/zcash/user_avatar/forum.zcashcommunity.com/blazin8888/32/9263_2.png) [@Blazin8888](https://forum.zcashcommunity.com/u/Blazin8888)\ **Post date:** [October 12, 2023, 11:10pm UTC](https://forum.zcashcommunity.com/t/funds-stuck-in-ledger-need-help/45791/5 "2023-10-12T23:10:04Z")
I just had a chat with them live on their website through their chat box thing. Very impressive I was able to speak with someone that fast. They said basically they are aware of the issue and the only way around it is to put my seed into another wallet to get access to my coins… or wait until they push out an update for shielded transactions. **DO NOT SEND SHIELDED COINS TO YOUR LEDGER RIGHT NOW!! THE COINS WILL BE STUCK!** ---
**Author:** ![Autotunafish](https://sea2.discourse-cdn.com/zcash/user_avatar/forum.zcashcommunity.com/autotunafish/32/7827_2.png) [@Autotunafish](https://forum.zcashcommunity.com/u/Autotunafish)\ **Post date:** [October 13, 2023, 2:18pm UTC](https://forum.zcashcommunity.com/t/funds-stuck-in-ledger-need-help/45791/7 "2023-10-13T14:18:54Z")
That is unfortunate, but this is THE hardware wallet issue weve been facing; any funds sent from unrecognizable addresses break the wallet. (IMHO, given the history of trouble with them and the promise of improvement only bolstering sapling, I would avoid ‘HW’ wallets in favor of an offline cold wallet.) What about the Ywallet ledger app? Is that compatible with your device? ---
**Author:** ![eth03](https://avatars.discourse-cdn.com/v4/letter/e/a5b964/32.png) [@eth03](https://forum.zcashcommunity.com/u/eth03)\ **Post date:** [October 17, 2023, 12:13am UTC](https://forum.zcashcommunity.com/t/funds-stuck-in-ledger-need-help/45791/8 "2023-10-17T00:13:07Z")
I ended up in the same spot about a year ago. Ironically it was because an exchange I used offered shielded withdrawals and when combined with this software issue on the device, created the current situation to the entirety of my holdings. I’m currently looking through the YWallet docs > **[H/W Ledger](https://ywallet.app/advanced/ledger/)** > > YWallet supports hardware wallets from the Ledger company. > The Zcash Ledger App is under review and is NOT yet available on Ledger Live. > At this moment if you want to use a Ledger, you need to sideload the app on your NanoS and NanoS+ (other models... and it has a way to side load the app you need to send your funds out. I tried loading YWallet on windows and then using the “import from ledger” function but with a nano x it didn’t seem to work. So the other option is to order a nano s plus, restore the seed phrase to the nano s plus, and then side load an application that will allow you to send the funds per the link. ---
**Author:** ![Blazin8888](https://sea2.discourse-cdn.com/zcash/user_avatar/forum.zcashcommunity.com/blazin8888/32/9263_2.png) [@Blazin8888](https://forum.zcashcommunity.com/u/Blazin8888)\ **Post date:** [October 17, 2023, 5:45pm UTC](https://forum.zcashcommunity.com/t/funds-stuck-in-ledger-need-help/45791/9 "2023-10-17T17:45:06Z")
I will research this further thanks so much for the help. ---
**Author:** ![Blazin8888](https://sea2.discourse-cdn.com/zcash/user_avatar/forum.zcashcommunity.com/blazin8888/32/9263_2.png) [@Blazin8888](https://forum.zcashcommunity.com/u/Blazin8888)\ **Post date:** [October 18, 2023, 12:26pm UTC](https://forum.zcashcommunity.com/t/funds-stuck-in-ledger-need-help/45791/10 "2023-10-18T12:26:51Z")
What about a Trezor? Wouldnt restoring my wallet to Trezor work or would it have the same issue? ---
**Author:** ![Teddd](https://sea2.discourse-cdn.com/zcash/user_avatar/forum.zcashcommunity.com/teddd/32/26998_2.png) [@Teddd](https://forum.zcashcommunity.com/u/Teddd)\ **Post date:** [October 21, 2023, 3:51am UTC](https://forum.zcashcommunity.com/t/funds-stuck-in-ledger-need-help/45791/12 "2023-10-21T03:51:02Z")
Import the seed phrase from ledger to hot wallet such as y wallet and zingo! wallet, then the balance will be shown and able to do transaction with the fund. I experienced the same for once, that was frustrated. ---
**Author:** ![Blazin8888](https://sea2.discourse-cdn.com/zcash/user_avatar/forum.zcashcommunity.com/blazin8888/32/9263_2.png) [@Blazin8888](https://forum.zcashcommunity.com/u/Blazin8888)\ **Post date:** [October 26, 2023, 12:08am UTC](https://forum.zcashcommunity.com/t/funds-stuck-in-ledger-need-help/45791/13 "2023-10-26T00:08:34Z")
Just imported to a new Trezor Model T and worked like a charm! Thanks for the help guys!