HitBTC and Zcash

Since September 17, hitbtc.com blocked the input and output of zcash. Unfortunately, this information came to me too late. The amount was sent to the account of the exchange today and is not displayed nowhere. Is there any information about what happens at HITBTC?!


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Hey man, this is zcash community forum.
No one here is related to HitBTC and you’ll not receive any support from them here.

In anycase, I’ve used hitbtc with zec some months ago and I can see that ZEC is still supported.

I’ve once had an issue with VIBE on their platform (balance disappeared) and fund were restore in 5-7 days.

Here is their support page: https://support.hitbtc.com/hc/en-us