# Possible Lost Zec? **URL:** \ **Category:** Technical Support\ **Created:** [August 13, 2017, 1:54am UTC](https://forum.zcashcommunity.com/t/possible-lost-zec/20375 "2017-08-13T01:54:10Z")\ **Posts on this page:** 13\ **Page:** 1
**Author:** ![Hannibal](https://sea2.discourse-cdn.com/zcash/user_avatar/forum.zcashcommunity.com/hannibal/32/12866_2.png) [@Hannibal](https://forum.zcashcommunity.com/u/Hannibal)\ **Post date:** [August 13, 2017, 1:54am UTC](https://forum.zcashcommunity.com/t/possible-lost-zec/20375/1 "2017-08-13T01:54:10Z")
Made a few transfers around 3 o’clock this afternoon from my desktop wallet to cryptonator because i wanted to cash out some ZEC… well here it is almost 7 hours later and no pending funds are showing up on cryptonator… emailed support but that kinda got me no where so now i honestly don’t know what to do… Here are the 4 transaction ID’s… Is this normal for this to take so long or have i just lost my coin? 01cefda8c7ffbc5a8fc10e94667c00c5369affa26748fb74cdbfbba8472b4286 1e12fed629da3a5f57d7ec458925a2d9a0bd4cbf3906247abbfc96723accb867 ed29bbefc65bb1cd64bf280dddd78bfd94c0a2fc34c801e73af0045dd2dea3a9 18f6de88f190d4d63fedf199cde7d27411618c070adff8b7528f87e46b9c933b ---
**Author:** ![iapz](https://avatars.discourse-cdn.com/v4/letter/i/dfb087/32.png) [@iapz](https://forum.zcashcommunity.com/u/iapz)\ **Post date:** [August 13, 2017, 2:57pm UTC](https://forum.zcashcommunity.com/t/possible-lost-zec/20375/2 "2017-08-13T14:57:39Z")
Unfortunately I don’t know enough to speculate, but I can confirm I’m having issues with Cryptonator right now as well. Both a payment from flypool to Cryptonator, and a payment from Cryptonator to Jaxx are missing in action. No record in the Block chain explorer at all. Edit: Just after I hit Reply to this, the big payment from Cryptonator to Jaxx showed up. So only a small mining payment is MIA. I’m sure they just get delayed based on priority and traffic at the time. Everybody is probably dumping ZEC for BTC so lots of transactions to process. ---
**Author:** ![Hannibal](https://sea2.discourse-cdn.com/zcash/user_avatar/forum.zcashcommunity.com/hannibal/32/12866_2.png) [@Hannibal](https://forum.zcashcommunity.com/u/Hannibal)\ **Post date:** [August 13, 2017, 4:22pm UTC](https://forum.zcashcommunity.com/t/possible-lost-zec/20375/3 "2017-08-13T16:22:08Z")
idk whats going on… im sorry its happened to you as well… i emailed support… i just checked and it still not there… so not sure what to do pretty sure the coin is lost… ---
**Author:** ![iapz](https://avatars.discourse-cdn.com/v4/letter/i/dfb087/32.png) [@iapz](https://forum.zcashcommunity.com/u/iapz)\ **Post date:** [August 13, 2017, 6:13pm UTC](https://forum.zcashcommunity.com/t/possible-lost-zec/20375/4 "2017-08-13T18:13:06Z")
Crytonator has a notice up saying they are working on a zcash issue. ---
**Author:** ![Hannibal](https://sea2.discourse-cdn.com/zcash/user_avatar/forum.zcashcommunity.com/hannibal/32/12866_2.png) [@Hannibal](https://forum.zcashcommunity.com/u/Hannibal)\ **Post date:** [August 13, 2017, 6:43pm UTC](https://forum.zcashcommunity.com/t/possible-lost-zec/20375/5 "2017-08-13T18:43:45Z")
thank god… thank you for the info i hope everything is resolved soon and anyone and everyone who has had issues recently gets they’re ZEC… ---
**Author:** ![gapper](https://avatars.discourse-cdn.com/v4/letter/g/9de053/32.png) [@gapper](https://forum.zcashcommunity.com/u/gapper)\ **Post date:** [November 20, 2017, 2:22am UTC](https://forum.zcashcommunity.com/t/possible-lost-zec/20375/6 "2017-11-20T02:22:22Z")
Did you ever get this worked out? I’m having a similar issue right now with missing ZEC to cryptonator. Shows up on explorer fine, but nothing on cryptonator. ---
**Author:** ![Hannibal](https://sea2.discourse-cdn.com/zcash/user_avatar/forum.zcashcommunity.com/hannibal/32/12866_2.png) [@Hannibal](https://forum.zcashcommunity.com/u/Hannibal)\ **Post date:** [November 20, 2017, 2:24am UTC](https://forum.zcashcommunity.com/t/possible-lost-zec/20375/7 "2017-11-20T02:24:31Z")
Yes it eventually worked itself out after i believe almost a weeks time… They ended up messing up and i got double the amount i transferred… ---
**Author:** ![gapper](https://avatars.discourse-cdn.com/v4/letter/g/9de053/32.png) [@gapper](https://forum.zcashcommunity.com/u/gapper)\ **Post date:** [November 20, 2017, 2:26am UTC](https://forum.zcashcommunity.com/t/possible-lost-zec/20375/8 "2017-11-20T02:26:07Z")
Got it - I’ll keep my proverbial fingers crossed. Thanks! ---
**Author:** ![Hannibal](https://sea2.discourse-cdn.com/zcash/user_avatar/forum.zcashcommunity.com/hannibal/32/12866_2.png) [@Hannibal](https://forum.zcashcommunity.com/u/Hannibal)\ **Post date:** [November 20, 2017, 2:27am UTC](https://forum.zcashcommunity.com/t/possible-lost-zec/20375/9 "2017-11-20T02:27:36Z")
No worries it should resolve itself…How long ago did you transfer the ZEC? Also you’re welcome… ---
**Author:** ![gapper](https://avatars.discourse-cdn.com/v4/letter/g/9de053/32.png) [@gapper](https://forum.zcashcommunity.com/u/gapper)\ **Post date:** [November 20, 2017, 3:25am UTC](https://forum.zcashcommunity.com/t/possible-lost-zec/20375/10 "2017-11-20T03:25:02Z")
Only a few hours ago - I did a test transaction of BCH/BCC to check out their service, and that worked fine (and almost instantly), but then of course I made the mistake of typing “cryptonator zec missing” into Google and saw a lot of complaints, yours included, so scared myself worse than checking WebMD when I have a slight headache… ---
**Author:** ![Hannibal](https://sea2.discourse-cdn.com/zcash/user_avatar/forum.zcashcommunity.com/hannibal/32/12866_2.png) [@Hannibal](https://forum.zcashcommunity.com/u/Hannibal)\ **Post date:** [November 20, 2017, 3:55am UTC](https://forum.zcashcommunity.com/t/possible-lost-zec/20375/11 "2017-11-20T03:55:35Z")
LOL no worries… were you sending from a private wallet or an exchange? because i know if you send from bittrex to cyrptonator you have to confirm the transfer via an email they usually send you… also can you view the transaction on the blockchain? ---
**Author:** ![gapper](https://avatars.discourse-cdn.com/v4/letter/g/9de053/32.png) [@gapper](https://forum.zcashcommunity.com/u/gapper)\ **Post date:** [November 20, 2017, 4:25am UTC](https://forum.zcashcommunity.com/t/possible-lost-zec/20375/12 "2017-11-20T04:25:43Z")
Sending from ZCASH4Win - 14 confirmations on [https://zcashnetwork.info](https://zcashnetwork.info) - shows as complete on ZCash4Win also. Never had a problem sending from there before, and judging from the problems I keep seeing mentioned with ZEC on cryptonator, ---
**Author:** ![Hannibal](https://sea2.discourse-cdn.com/zcash/user_avatar/forum.zcashcommunity.com/hannibal/32/12866_2.png) [@Hannibal](https://forum.zcashcommunity.com/u/Hannibal)\ **Post date:** [November 20, 2017, 4:37am UTC](https://forum.zcashcommunity.com/t/possible-lost-zec/20375/13 "2017-11-20T04:37:29Z")
That is strange… honestly all you really can do is just wait and see what happens… it deff should have been there with 14 confirmations though… my transactions from zcash4win to cryptonator usually show up in my account after 7 - 10 confirmations… Have you tried looking up the TXID on another website?