Post your technical support queries here

I’m not sure what “I then sealed the account” means?

What wallet/platform are you using?

the shieldet wallet is 0 ZEC

What wallet, there are many wallets that support shielded ZEC?

The wallet is safepal

Does Safepal have a seed phrase? You can use the seed phrase in another wallet to recover funds.

I have no seed phrase. do you habe accesse to the blocks or to the adresses of the wallets on zcash, so you can found my amount.

No, nobody has access to your addresses but you, especially if they are shielded. You cannot look up shielded Zcash on an explorer because they are private.

If you do not have a seed phrase or other backup you cannot recover your coins.

If you have an issue with the Safepal app you should contact them.

i have a zcash adress, where you received my ETH.

t1gsezqWvuUPLN3K5nnJRDjS3AHRf4WKtw1

Transactions from block #3094824 to #3094804

I’m sorry but that doesn’t make any sense. Were you swapping ETH for ZEC? I have nothing to do with Safepal.

The address you posted is empty because the funds were sent elsewhere.

yes i know its empty,

Which shielded wallet did you send them to? I see you sent them to the orchard shielded pool:

Screenshot_2025-11-29_11-59-36

Do you have your seed phrase? DONT reset anything unless you do.

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A post was merged into an existing topic: YWallet technical support

Hi, I am trying to build a backend to track invoice payments using zcash for my unified address.
Now I want to do it without running zcash full node. From my understanding I will need to run a lightwalletd, but it is not possible to run it without running zcashd itself.

You need access to either a full node or lightwallet server in order to get the transaction information, though they each do have a different interface. The full node provides information to the lightwallet server as a part of the Zcash lightwallet architecture so it’s basically the same information. You can use getblock.io for a zebra full node api endpoint, if you can’t run your own.

Any idea?
"Please provide the exact Derivation Path string (e.g., m/44’/0’/1’/0/0) that Ledger used for Zcash transparent addresses in 2018.
"
(I think I may have found it Cannot Access the ZCash even with extended public key - #2 by tloriato )