# Trying to move ZEC from Ledger Live **URL:** \ **Category:** Technical Support\ **Created:** [November 24, 2024, 1:47am UTC](https://forum.zcashcommunity.com/t/trying-to-move-zec-from-ledger-live/49337 "2024-11-24T01:47:50Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![HCPantano](https://avatars.discourse-cdn.com/v4/letter/h/e495f1/32.png) [@HCPantano](https://forum.zcashcommunity.com/u/HCPantano)\ **Post date:** [November 24, 2024, 1:47am UTC](https://forum.zcashcommunity.com/t/trying-to-move-zec-from-ledger-live/49337/1 "2024-11-24T01:47:50Z")
Hi all! Need help, please!? Trying to move ZEC from Ledger Live (Ledger Nano S) but i’m getting this error: _ **An exception occurred during transaction send: 16: bad-tx-consensus-branch-id-mismatch** _ What i have to do? Lost my funds?? Thanks. ---
**Author:** ![Autotunafish](https://sea2.discourse-cdn.com/zcash/user_avatar/forum.zcashcommunity.com/autotunafish/32/7827_2.png) [@Autotunafish](https://forum.zcashcommunity.com/u/Autotunafish)\ **Post date:** [November 24, 2024, 3:00am UTC](https://forum.zcashcommunity.com/t/trying-to-move-zec-from-ledger-live/49337/2 "2024-11-24T03:00:41Z")
You’ll need to wait for Ledger to update. ---
**Author:** ![FilH](https://avatars.discourse-cdn.com/v4/letter/f/90db22/32.png) [@FilH](https://forum.zcashcommunity.com/u/FilH)\ **Post date:** [November 24, 2024, 9:15am UTC](https://forum.zcashcommunity.com/t/trying-to-move-zec-from-ledger-live/49337/3 "2024-11-24T09:15:16Z")
I have the same error using a Ledger Nano X device. I’m not a technical person. Tried to recover the ledger wallet to YWallet and move from there but no luck. YWallet seems to be able to send showing me a transaction id but it does not get through it seems. Zec remains stuck in my ledgerlive wallet. ---
**Author:** ![zerodartz](https://sea2.discourse-cdn.com/zcash/user_avatar/forum.zcashcommunity.com/zerodartz/32/26722_2.png) [@zerodartz](https://forum.zcashcommunity.com/u/zerodartz)\ **Post date:** [November 24, 2024, 9:35am UTC](https://forum.zcashcommunity.com/t/trying-to-move-zec-from-ledger-live/49337/4 "2024-11-24T09:35:16Z")
update to latest ywallet 1.8.0 released today. mine is working now. > **[Releases · hhanh00/zwallet](https://github.com/hhanh00/zwallet/releases)** > > Zcash and Ycash light shielded wallet. Contribute to hhanh00/zwallet development by creating an account on GitHub. ---
**Author:** ![FilH](https://avatars.discourse-cdn.com/v4/letter/f/90db22/32.png) [@FilH](https://forum.zcashcommunity.com/u/FilH)\ **Post date:** [November 24, 2024, 9:58am UTC](https://forum.zcashcommunity.com/t/trying-to-move-zec-from-ledger-live/49337/5 "2024-11-24T09:58:01Z")
I don’t get it. Website says current YWallet version is 1.7.0. ---
**Author:** ![zerodartz](https://sea2.discourse-cdn.com/zcash/user_avatar/forum.zcashcommunity.com/zerodartz/32/26722_2.png) [@zerodartz](https://forum.zcashcommunity.com/u/zerodartz)\ **Post date:** [November 24, 2024, 10:01am UTC](https://forum.zcashcommunity.com/t/trying-to-move-zec-from-ledger-live/49337/6 "2024-11-24T10:01:09Z")
i think website hasnt been updated yet. see hanh the ywallet dev posted in this thread a bit ago: > [@YWallet Maintenance and Minor Improvements](https://forum.zcashcommunity.com/t/ywallet-maintenance-and-minor-improvements/45041/52): > > Version 1.8.0 is released with NU-6 support. (iOS pending Apple Store review). ---
**Author:** ![FilH](https://avatars.discourse-cdn.com/v4/letter/f/90db22/32.png) [@FilH](https://forum.zcashcommunity.com/u/FilH)\ **Post date:** [November 24, 2024, 10:28am UTC](https://forum.zcashcommunity.com/t/trying-to-move-zec-from-ledger-live/49337/7 "2024-11-24T10:28:42Z")
I installed ywallet 1.8.0 and restored my ledger live wallet on it. When trying to move ZEC from it to another wallet, ywallet gives me “Transaction sent” together with a transaction id. But that’s it. ZEC remain in my ywallet and when I go into the blockchain explorer (blockchain) for this transaction id, it shows TRANSACTION STATUS Pending confirmations TIME XXX XX, XXXX XX:XX ---
**Author:** ![FilH](https://avatars.discourse-cdn.com/v4/letter/f/90db22/32.png) [@FilH](https://forum.zcashcommunity.com/u/FilH)\ **Post date:** [November 24, 2024, 10:36am UTC](https://forum.zcashcommunity.com/t/trying-to-move-zec-from-ledger-live/49337/8 "2024-11-24T10:36:35Z")
FYI - I’ve opened a support case on the Ledger Support website and will update here in case of any outcome. ---
**Author:** ![FilH](https://avatars.discourse-cdn.com/v4/letter/f/90db22/32.png) [@FilH](https://forum.zcashcommunity.com/u/FilH)\ **Post date:** [November 24, 2024, 11:12am UTC](https://forum.zcashcommunity.com/t/trying-to-move-zec-from-ledger-live/49337/9 "2024-11-24T11:12:49Z")
What would be the update which Ledger needs to do? ---
**Author:** ![Autotunafish](https://sea2.discourse-cdn.com/zcash/user_avatar/forum.zcashcommunity.com/autotunafish/32/7827_2.png) [@Autotunafish](https://forum.zcashcommunity.com/u/Autotunafish)\ **Post date:** [November 24, 2024, 2:46pm UTC](https://forum.zcashcommunity.com/t/trying-to-move-zec-from-ledger-live/49337/10 "2024-11-24T14:46:24Z")
Which Ledger Live Zcash app are you using? or used originally is maybe better? Reason I ask is because the Ywallet ledger app is not an official app. The official one requires the Zondax zecwallet light fork, you can’t use Ywallet with it. The Ywallet ledger app also may not be functioning because it requires an older wallet version which may not work now. ---
**Author:** ![HCPantano](https://avatars.discourse-cdn.com/v4/letter/h/e495f1/32.png) [@HCPantano](https://forum.zcashcommunity.com/u/HCPantano)\ **Post date:** [November 24, 2024, 7:15pm UTC](https://forum.zcashcommunity.com/t/trying-to-move-zec-from-ledger-live/49337/11 "2024-11-24T19:15:26Z")
> [@Autotunafish](#): > > You’ll need to wait for Ledger to update. Seriously?? So the problem is with the ledger software and not with the zCash network? My Ledger Live software and wallet firmware are updated to the latest version. Thanks for your attention! ---
**Author:** ![Autotunafish](https://sea2.discourse-cdn.com/zcash/user_avatar/forum.zcashcommunity.com/autotunafish/32/7827_2.png) [@Autotunafish](https://forum.zcashcommunity.com/u/Autotunafish)\ **Post date:** [November 24, 2024, 7:20pm UTC](https://forum.zcashcommunity.com/t/trying-to-move-zec-from-ledger-live/49337/12 "2024-11-24T19:20:59Z")
Wallets needed to upgrade to support the latest consensus branch ID after the Zcash network upgrade. It has affected a large number of users. Also, can you elaborate a little more on the kind of transaction e.g. transparent, shielded and exactly what wallet software? ---
**Author:** ![HACXKER123](https://avatars.discourse-cdn.com/v4/letter/h/ccd318/32.png) [@HACXKER123](https://forum.zcashcommunity.com/u/HACXKER123)\ **Post date:** [November 24, 2024, 7:42pm UTC](https://forum.zcashcommunity.com/t/trying-to-move-zec-from-ledger-live/49337/13 "2024-11-24T19:42:42Z")
I HAVE THE SAME PROBLEM, I CAN’T TRANSFER ANYTHING…Neither FROM THE TRUST WALLET, OR FROM THE EXODUS, IT GIVES ME AN ERROR WHEN I WANT TO TRANSFER FROM THE WALLET! ---
**Author:** ![Shawn](https://sea2.discourse-cdn.com/zcash/user_avatar/forum.zcashcommunity.com/shawn/32/187_2.png) [@Shawn](https://forum.zcashcommunity.com/u/Shawn)\ **Post date:** [November 24, 2024, 7:45pm UTC](https://forum.zcashcommunity.com/t/trying-to-move-zec-from-ledger-live/49337/14 "2024-11-24T19:45:52Z")
⚠Note to BEWARE of scammers ⚠ No “support” or “help” team will DM you, do not trust users you don’t know. Do not share your seed phrase or private keys with anyone. ---
**Author:** ![HCPantano](https://avatars.discourse-cdn.com/v4/letter/h/e495f1/32.png) [@HCPantano](https://forum.zcashcommunity.com/u/HCPantano)\ **Post date:** [November 24, 2024, 9:00pm UTC](https://forum.zcashcommunity.com/t/trying-to-move-zec-from-ledger-live/49337/15 "2024-11-24T21:00:35Z")
> [@Autotunafish](#): > > Wallets needed to upgrade to support the latest consensus branch ID after the Zcash network upgrade. It has affected a large number of users. > Also, can you elaborate a little more on the kind of transaction e.g. transparent, shielded and exactly what wallet software? Got it! I have to wait for a ledger update, there’s no other way! Sorry, but where can I see this information? (transaction e.g. transparent, shielded and exactly what wallet software) ---
**Author:** ![Autotunafish](https://sea2.discourse-cdn.com/zcash/user_avatar/forum.zcashcommunity.com/autotunafish/32/7827_2.png) [@Autotunafish](https://forum.zcashcommunity.com/u/Autotunafish)\ **Post date:** [November 24, 2024, 9:14pm UTC](https://forum.zcashcommunity.com/t/trying-to-move-zec-from-ledger-live/49337/16 "2024-11-24T21:14:13Z")
In Ledger Live ![20241111_162552](https://global.discourse-cdn.com/zcash/original/3X/8/5/85effd45d7bbcfe5efb2cb6b7562963ba1ec06c9.jpeg) The older one is transparent only and probably doesnt need any other external wallet. Shielded app does and would allow for ‘transparent or shielded’ txs. Regardless, they would both have needed to upgrade to support the latest consensus branch ID. ---
**Author:** ![HCPantano](https://avatars.discourse-cdn.com/v4/letter/h/e495f1/32.png) [@HCPantano](https://forum.zcashcommunity.com/u/HCPantano)\ **Post date:** [November 24, 2024, 9:51pm UTC](https://forum.zcashcommunity.com/t/trying-to-move-zec-from-ledger-live/49337/17 "2024-11-24T21:51:31Z")
The only version that i have in App catalog is the Zcash (ZEC) Version 2.2.0 and this is the one i’m using but without success. ---
**Author:** ![Edicksonjga](https://sea2.discourse-cdn.com/zcash/user_avatar/forum.zcashcommunity.com/edicksonjga/32/19912_2.png) [@Edicksonjga](https://forum.zcashcommunity.com/u/Edicksonjga)\ **Post date:** [November 24, 2024, 10:10pm UTC](https://forum.zcashcommunity.com/t/trying-to-move-zec-from-ledger-live/49337/18 "2024-11-24T22:10:16Z")
Which block explorer are you using? ---
**Author:** ![FilH](https://avatars.discourse-cdn.com/v4/letter/f/90db22/32.png) [@FilH](https://forum.zcashcommunity.com/u/FilH)\ **Post date:** [November 24, 2024, 10:11pm UTC](https://forum.zcashcommunity.com/t/trying-to-move-zec-from-ledger-live/49337/19 "2024-11-24T22:11:22Z")
The app I used on the ledger live is the original Zcash ledger app v2.2.0. That’s the one giving the issue as mentioned in this ticket ( _ **An exception occurred during transaction send: 16: bad-tx-consensus-branch-id-mismatch** _) However, I have found a workaround: I installed the Zashi wallet app on my mobile. Restored my ledger wallet on it. Converted to shielded mode for sending since it did not allow me to send publicly. Sent successfully to the receiving exchange wallet. Confirmations took ages but it worked. ---
**Author:** ![HACXKER123](https://avatars.discourse-cdn.com/v4/letter/h/ccd318/32.png) [@HACXKER123](https://forum.zcashcommunity.com/u/HACXKER123)\ **Post date:** [November 24, 2024, 11:43pm UTC](https://forum.zcashcommunity.com/t/trying-to-move-zec-from-ledger-live/49337/20 "2024-11-24T23:43:28Z")
Help me! I get this error. Fix it! ![IMG_2630](https://global.discourse-cdn.com/zcash/original/3X/2/d/2dec585de5434400ba83bdbb9d01e5767fee244e.jpeg) [Next page](https://forum.zcashcommunity.com/t/trying-to-move-zec-from-ledger-live/49337.md?page=2)