# Zcash stuck in a wallet? Check here! **URL:** \ **Category:** Technical Support\ **Created:** [December 16, 2024, 11:19am UTC](https://forum.zcashcommunity.com/t/zcash-stuck-in-a-wallet-check-here/49752 "2024-12-16T11:19:47Z")\ **Posts on this page:** 20\ **Page:** 2
**Author:** ![pacu](https://sea2.discourse-cdn.com/zcash/user_avatar/forum.zcashcommunity.com/pacu/32/15383_2.png) [@pacu](https://forum.zcashcommunity.com/u/pacu)\ **Post date:** [February 1, 2025, 1:30pm UTC](https://forum.zcashcommunity.com/t/zcash-stuck-in-a-wallet-check-here/49752/25 "2025-02-01T13:30:58Z")
Hello! I wanted to inform that Ledger told us that they are testing a fix for the problem and they have been able to send funds pre and post NU6. If they confirm the fix the software release will go through the usual process and appear on Ledger Live. We will keep the community updated when we get more information. ---
**Author:** ![thailand85](https://avatars.discourse-cdn.com/v4/letter/t/e95f7d/32.png) [@thailand85](https://forum.zcashcommunity.com/u/thailand85)\ **Post date:** [February 16, 2025, 3:04am UTC](https://forum.zcashcommunity.com/t/zcash-stuck-in-a-wallet-check-here/49752/26 "2025-02-16T03:04:52Z")
Was there ever any info on ledger transparent transactions? I was trying to send with the latest firmware - and I’m getting a different error now. “An exception occurred during transaction send: 16: mandatory-script-verify-flag-failed (Script evaluated without error but finished with a false/empty top stack element)” This seems to be different than the different chain? ---
**Author:** ![pacu](https://sea2.discourse-cdn.com/zcash/user_avatar/forum.zcashcommunity.com/pacu/32/15383_2.png) [@pacu](https://forum.zcashcommunity.com/u/pacu)\ **Post date:** [February 16, 2025, 10:46am UTC](https://forum.zcashcommunity.com/t/zcash-stuck-in-a-wallet-check-here/49752/27 "2025-02-16T10:46:19Z")
Thank you, I’m in the process of waiting for ledger to authorize me to publish their given ETA (privacy is consent! Remember) I sent this error you are reporting to them Thank you ---
**Author:** ![GigiKent](https://avatars.discourse-cdn.com/v4/letter/g/f1d935/32.png) [@GigiKent](https://forum.zcashcommunity.com/u/GigiKent)\ **Post date:** [February 21, 2025, 2:24pm UTC](https://forum.zcashcommunity.com/t/zcash-stuck-in-a-wallet-check-here/49752/28 "2025-02-21T14:24:00Z")
Hopefully they will get a fix in 2025, as soon that happens I’m ditching Ledger for Keystone. ---
**Author:** ![aaal](https://sea2.discourse-cdn.com/zcash/user_avatar/forum.zcashcommunity.com/aaal/32/36133_2.png) [@aaal](https://forum.zcashcommunity.com/u/aaal)\ **Post date:** [February 23, 2025, 7:27pm UTC](https://forum.zcashcommunity.com/t/zcash-stuck-in-a-wallet-check-here/49752/29 "2025-02-23T19:27:12Z")
Any reply? Does ledger currently take longer than a week to reply for a simple request like this? ---
**Author:** ![pacu](https://sea2.discourse-cdn.com/zcash/user_avatar/forum.zcashcommunity.com/pacu/32/15383_2.png) [@pacu](https://forum.zcashcommunity.com/u/pacu)\ **Post date:** [February 23, 2025, 11:05pm UTC](https://forum.zcashcommunity.com/t/zcash-stuck-in-a-wallet-check-here/49752/30 "2025-02-23T23:05:21Z")
You guess 🫠🫠 Despite the discourtesy on their part I can’t disclose a private conversation without their consent. We have to stay true to our values. ---
**Author:** ![aaal](https://sea2.discourse-cdn.com/zcash/user_avatar/forum.zcashcommunity.com/aaal/32/36133_2.png) [@aaal](https://forum.zcashcommunity.com/u/aaal)\ **Post date:** [February 24, 2025, 3:17am UTC](https://forum.zcashcommunity.com/t/zcash-stuck-in-a-wallet-check-here/49752/31 "2025-02-24T03:17:02Z")
of course, thank you for the update. ---
**Author:** ![pacu](https://sea2.discourse-cdn.com/zcash/user_avatar/forum.zcashcommunity.com/pacu/32/15383_2.png) [@pacu](https://forum.zcashcommunity.com/u/pacu)\ **Post date:** [February 24, 2025, 5:54pm UTC](https://forum.zcashcommunity.com/t/zcash-stuck-in-a-wallet-check-here/49752/32 "2025-02-24T17:54:48Z")
Hello fellows! I got consent from Ledger to share this with you all: > Hi Pacu. We had to go into another round of bug fix and testing unfortunately. If latest fix works fine, this should land in Ledger Live Mobile around 24th February and Ledger Live Desktop beg. of march. ---
**Author:** ![aaal](https://sea2.discourse-cdn.com/zcash/user_avatar/forum.zcashcommunity.com/aaal/32/36133_2.png) [@aaal](https://forum.zcashcommunity.com/u/aaal)\ **Post date:** [February 24, 2025, 7:07pm UTC](https://forum.zcashcommunity.com/t/zcash-stuck-in-a-wallet-check-here/49752/33 "2025-02-24T19:07:24Z")
The 24th! That’s now! ---
**Author:** ![pacu](https://sea2.discourse-cdn.com/zcash/user_avatar/forum.zcashcommunity.com/pacu/32/15383_2.png) [@pacu](https://forum.zcashcommunity.com/u/pacu)\ **Post date:** [February 24, 2025, 7:18pm UTC](https://forum.zcashcommunity.com/t/zcash-stuck-in-a-wallet-check-here/49752/34 "2025-02-24T19:18:49Z")
Yes, I literally shared what they sent and consented to be disclosed. ---
**Author:** ![unibros](https://sea2.discourse-cdn.com/zcash/user_avatar/forum.zcashcommunity.com/unibros/32/38423_2.png) [@unibros](https://forum.zcashcommunity.com/u/unibros)\ **Post date:** [February 25, 2025, 2:13am UTC](https://forum.zcashcommunity.com/t/zcash-stuck-in-a-wallet-check-here/49752/35 "2025-02-25T02:13:12Z")
just updated the zcash app on mobile & desktop ledger live, still can’t send my $ZEC… I am getting a different error now though: “An exception occurred during transaction send: 16: mandatory-script-verify-flag-failed (Script evaluated without error but finished with a false/empty top stack element)” ---
**Author:** ![pacu](https://sea2.discourse-cdn.com/zcash/user_avatar/forum.zcashcommunity.com/pacu/32/15383_2.png) [@pacu](https://forum.zcashcommunity.com/u/pacu)\ **Post date:** [February 26, 2025, 5:43pm UTC](https://forum.zcashcommunity.com/t/zcash-stuck-in-a-wallet-check-here/49752/36 "2025-02-26T17:43:16Z")
can you DM me the app version (ledger and mobile app)? I’d like to send this to the Ledger team ---
**Author:** ![unibros](https://sea2.discourse-cdn.com/zcash/user_avatar/forum.zcashcommunity.com/unibros/32/38423_2.png) [@unibros](https://forum.zcashcommunity.com/u/unibros)\ **Post date:** [February 27, 2025, 1:07am UTC](https://forum.zcashcommunity.com/t/zcash-stuck-in-a-wallet-check-here/49752/37 "2025-02-27T01:07:09Z")
I just started this forum account a couple days ago, i dont think it will let me initiate a DM yet. On both mobile & desktop ledger live – im running zcash app version 2.3.1 ---
**Author:** ![Shawn](https://sea2.discourse-cdn.com/zcash/user_avatar/forum.zcashcommunity.com/shawn/32/187_2.png) [@Shawn](https://forum.zcashcommunity.com/u/Shawn)\ **Post date:** [February 27, 2025, 1:29am UTC](https://forum.zcashcommunity.com/t/zcash-stuck-in-a-wallet-check-here/49752/38 "2025-02-27T01:29:31Z")
@unibros Bumped your trust level so you can DM @pacu ---
**Author:** ![unibros](https://sea2.discourse-cdn.com/zcash/user_avatar/forum.zcashcommunity.com/unibros/32/38423_2.png) [@unibros](https://forum.zcashcommunity.com/u/unibros)\ **Post date:** [February 27, 2025, 1:33am UTC](https://forum.zcashcommunity.com/t/zcash-stuck-in-a-wallet-check-here/49752/39 "2025-02-27T01:33:11Z")
i appreciate it, thanks! 🤝 ---
**Author:** ![pacu](https://sea2.discourse-cdn.com/zcash/user_avatar/forum.zcashcommunity.com/pacu/32/15383_2.png) [@pacu](https://forum.zcashcommunity.com/u/pacu)\ **Post date:** [February 28, 2025, 1:48am UTC](https://forum.zcashcommunity.com/t/zcash-stuck-in-a-wallet-check-here/49752/40 "2025-02-28T01:48:16Z")
Cross posting here > [@Ledger HW wallet Zcash user satisfaction survey](https://forum.zcashcommunity.com/t/ledger-hw-wallet-zcash-user-satisfaction-survey/50481): > > Hello! I have created a brief and completely anonymous user satisfaction survey for Zcash Ledger hardware wallet users. The objective is to gather some metrics about your perception about Ledger’s performance as a hardware wallet provider and (hopefully) have a better understanding of how the inconveniences that have been affecting Zcashers holding ZEC on their ledger devices. We appreciate your sincere feedback. I want to thank @ZCG and Alex from @FPF for their help refining the questionnair… ---
**Author:** ![thailand85](https://avatars.discourse-cdn.com/v4/letter/t/e95f7d/32.png) [@thailand85](https://forum.zcashcommunity.com/u/thailand85)\ **Post date:** [March 1, 2025, 4:23am UTC](https://forum.zcashcommunity.com/t/zcash-stuck-in-a-wallet-check-here/49752/41 "2025-03-01T04:23:38Z")
> [@unibros](#): > > “An exception occurred during transaction send: 16: mandatory-script-verify-flag-failed (Script evaluated without error but finished with a false/empty top stack element)” This was the new error I was getting with the ledger stax on deskop fwiw. I know this is screaming to the chior but for ZECs benefit, we need to figure out how to get ledger to support ZEC well vs walking away (even though I won’t be using their wallet again) These are by far the most widely used crypto wallets - only thing you can buy w cash (at bestbuy) & after the ledger privacy hack along w people getting kidnapped there are opsec issues with ordering the others online. ---
**Author:** ![unibros](https://sea2.discourse-cdn.com/zcash/user_avatar/forum.zcashcommunity.com/unibros/32/38423_2.png) [@unibros](https://forum.zcashcommunity.com/u/unibros)\ **Post date:** [March 1, 2025, 4:35am UTC](https://forum.zcashcommunity.com/t/zcash-stuck-in-a-wallet-check-here/49752/42 "2025-03-01T04:35:59Z")
i was finally able to transfer my ZEC on ledger live mobile once i updated the actual ledger live app on the app store. (zcash fix was actually in the patch notes) @pacu mentioned there should be a ledger live update for desktop in the coming week. > [@pacu](#): > > latest fix works fine, this should land in Ledger Live Mobile around 24th February and Ledger Live Desktop beg. of march. ![IMG_2812 2](https://global.discourse-cdn.com/zcash/original/3X/1/2/1245009f561c3ff1abcf6a98e2e38e8b42fe2601.jpeg) ---
**Author:** ![pacu](https://sea2.discourse-cdn.com/zcash/user_avatar/forum.zcashcommunity.com/pacu/32/15383_2.png) [@pacu](https://forum.zcashcommunity.com/u/pacu)\ **Post date:** [March 1, 2025, 11:14am UTC](https://forum.zcashcommunity.com/t/zcash-stuck-in-a-wallet-check-here/49752/43 "2025-03-01T11:14:03Z")
Thank you for helping me test this fix. 🙏 I have reported this to ledger devs Ledger live desktop fix should land somewhere next week. ---
**Author:** ![larry](https://avatars.discourse-cdn.com/v4/letter/l/47e85d/32.png) [@larry](https://forum.zcashcommunity.com/u/larry)\ **Post date:** [March 1, 2025, 8:29pm UTC](https://forum.zcashcommunity.com/t/zcash-stuck-in-a-wallet-check-here/49752/44 "2025-03-01T20:29:22Z")
Mine’s stuck in a Keystone wallet > [@It's Here: Zashi-Keystone Hardware Wallet Integration for Shielded ZEC](https://forum.zcashcommunity.com/t/its-here-zashi-keystone-hardware-wallet-integration-for-shielded-zec/49784/25): > > Something changed recently that caused this integration to stop working. Possibly the latest zashi update? Keystone throws OOM when reading the transaction QR from zashi, and is very slow when reading it. Did Zashi change the way it generates the QR? Add integ tests in your CD pipeline please! [Previous page](https://forum.zcashcommunity.com/t/zcash-stuck-in-a-wallet-check-here/49752.md?page=1) [Next page](https://forum.zcashcommunity.com/t/zcash-stuck-in-a-wallet-check-here/49752.md?page=3)