# Zcash4win does not show my balance

**URL:** <https://forum.zcashcommunity.com/t/zcash4win-does-not-show-my-balance/25280>\
**Category:** Zcash Apps\
**Created:** [January 4, 2018, 4:39am UTC](https://forum.zcashcommunity.com/t/zcash4win-does-not-show-my-balance/25280 "2018-01-04T04:39:33Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![jackjayden](https://avatars.discourse-cdn.com/v4/letter/j/eb8c5e/32.png) [@jackjayden](https://forum.zcashcommunity.com/u/jackjayden)\
**Post date:** [January 4, 2018, 4:39am UTC](https://forum.zcashcommunity.com/t/zcash4win-does-not-show-my-balance/25280/1 "2018-01-04T04:39:34Z")

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does anyone have the same issue: zcash4win is not showing my balance, but i can see the balance via [https://explorer.zcha.in](https://explorer.zcha.in). it’s a t-address. i tried to reinstall it, installing it on a different computer and import the private key again, but nothing works. i’m using the windows-version of zcash4win. please help! thanks.

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**Author:** ![CitricAcid](https://avatars.discourse-cdn.com/v4/letter/c/cc9497/32.png) [@CitricAcid](https://forum.zcashcommunity.com/u/CitricAcid)\
**Post date:** [January 4, 2018, 5:24am UTC](https://forum.zcashcommunity.com/t/zcash4win-does-not-show-my-balance/25280/2 "2018-01-04T05:24:55Z")

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> [@Common Questions and Answers](https://forum.zcashcommunity.com/t/common-questions-and-answers/23975):
>
> Feel free to link to this whenever a question on this list is asked. I don’t mind keeping the list up to date if something is asked repeatedly. Just let me know and I’ll edit this first post and add it. I personally don’t like to feel like I’m snapping at someone because they asked the same question someone else asked an hour ago or the day before, so I’m hoping this will take the strain off some of the regulars who try to help out as much as they can slight_smile Last Updated: Feb 2nd, 2018 …