# Zcash4win help lost zcash

**URL:** <https://forum.zcashcommunity.com/t/zcash4win-help-lost-zcash/24513>\
**Category:** Technical Support\
**Created:** [December 20, 2017, 6:44am UTC](https://forum.zcashcommunity.com/t/zcash4win-help-lost-zcash/24513 "2017-12-20T06:44:01Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![xjeng](https://avatars.discourse-cdn.com/v4/letter/x/b19c9b/32.png) [@xjeng](https://forum.zcashcommunity.com/u/xjeng)\
**Post date:** [December 20, 2017, 6:44am UTC](https://forum.zcashcommunity.com/t/zcash4win-help-lost-zcash/24513/1 "2017-12-20T06:44:02Z")

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I sent some zcash to my Zcash4win app on my computer, but my balance has never registered the transaction it still say 0.00  
On the [https://explorer.zcha.in/](https://explorer.zcha.in/) using my same address it says the funds were received???

If anyone can help with this issue that would be great.

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**Author:** ![nekkidtruth](https://sea2.discourse-cdn.com/zcash/user_avatar/forum.zcashcommunity.com/nekkidtruth/32/5600_2.png) [@nekkidtruth](https://forum.zcashcommunity.com/u/nekkidtruth)\
**Post date:** [December 20, 2017, 7:45am UTC](https://forum.zcashcommunity.com/t/zcash4win-help-lost-zcash/24513/2 "2017-12-20T07:45:29Z")

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You don’t say where you sent the funds from. You also haven’t given the transaction ID. Not much anyone can do to help or give any sort of response to point you in the right direction.

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**Author:** ![xjeng](https://avatars.discourse-cdn.com/v4/letter/x/b19c9b/32.png) [@xjeng](https://forum.zcashcommunity.com/u/xjeng)\
**Post date:** [December 20, 2017, 8:22am UTC](https://forum.zcashcommunity.com/t/zcash4win-help-lost-zcash/24513/3 "2017-12-20T08:22:59Z")

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Apologies for being vague.

t1PmQaYGfC2eXEQEGnrnB1MwJkbLW4XZ2hF

is my address, the transaction was for 0.795 ZEC  
It came from my bittrex account. All went as per the many other transactions I have done from there.

Added a jpg of my wallet

 ![Capture](https://global.discourse-cdn.com/zcash/original/2X/2/2f6c767e37615c38e9f39476c4e95c314d3dacd4.JPG)

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**Author:** ![nekkidtruth](https://sea2.discourse-cdn.com/zcash/user_avatar/forum.zcashcommunity.com/nekkidtruth/32/5600_2.png) [@nekkidtruth](https://forum.zcashcommunity.com/u/nekkidtruth)\
**Post date:** [December 20, 2017, 8:38am UTC](https://forum.zcashcommunity.com/t/zcash4win-help-lost-zcash/24513/4 "2017-12-20T08:38:17Z")

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If your wallet is synced 100%, I’d say you need to get in touch with Bittrex.

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**Author:** ![xjeng](https://avatars.discourse-cdn.com/v4/letter/x/b19c9b/32.png) [@xjeng](https://forum.zcashcommunity.com/u/xjeng)\
**Post date:** [December 20, 2017, 8:56am UTC](https://forum.zcashcommunity.com/t/zcash4win-help-lost-zcash/24513/5 "2017-12-20T08:56:06Z")

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As I was taking the screen shot I noticed I’m only on 41% have had it open to fully sync it, hope this will sort the problem.