Z_gettotalbalance different than z_getbalance

zcash-cli z-gettotalbalance returns ok:
“transparent”: “9.9684”,
“private”: “0.00”,
“total”: “9.9684”

but zcash-cli z_getbalance returns 0.0000

Please help. I cannot make payment.

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The simplest explanation is that z_getbalance returns the balance of a single z-addr whereas z_gettotalbalance includes all z_addrs. Check the output of z_listunspent as this will show you which notes are spendable for each address.