Lost my zec.help

until the day.
missing coins …
withdrew from the stock exchange exmo.com to binance.com on 19/01/2018 2.419311 zec on the purse t1bm7AYWYjBH6fC7jaxUib3EsgoaufB8RLq
still no coins have come.
nowhere to look txid
help me please.
the support service does not respond on all exchanges. Before that, I sent the first batch of the same coins to the same purse.
came in 3 hours. there is a txid
And these 2.41 coins did not come to my wallet.