Some users recently experienced failed withdrawals due to a backend balance-reconciliation bug - confirmed funds were being incorrectly locked as pending, which temporarily blocked some withdrawals. No funds were lost. This has been fixed, and withdrawals are working normally.
The issue has now been resolved, and withdrawals are working normally again.
I sincerely apologize to everyone who was affected and appreciate your patience while I worked on resolving it. I’ve also reached out directly to the affected users to let them know the issue has been resolved.
If you ever run into an issue or need support, the fastest way to reach me is through the Gleyo community chat:
Thank you for your continued support.