Post your technical support queries here

Officially, only transparent is currently supported but Ledger Zondax is preparing an app to release at some point. You can follow that here.

Unofficially, yes. The Ywallet app Ledger option has supported Orchard for quite a while. Currently, the option is not exposed in the latest Ywallet version since the last UI overhaul. You could potentially use that version (1.4.3, I believe), but BE ADVISED: if you used any newer wallet version (of the same build type e.g. flatpak, appimage) then there is the possibility (liklihood) of database corruption due to an incompatibility from changes made between the old and new versions. So, if you’re planning on downgrading, be sure to back up everything, double-check that the back-ups work beforehand. Hanh did a number of videos (scroll down the list to see them) I made one as well.

hi , i know this is not the place to ask help about other crypto, but is there anybody here who can help me with solana… i have a problem and i really need help, i am stuck. if i am annoying or causing trouble, sorry in advance. i can message with you in any form of messaging app , if anyone is willing to help please send me a message or reply to this post.

@frankiesmith1993 This forum is about Zcash.

You would likely have better luck asking on a Solana related forum like :

https://www.reddit.com/r/Solana

Or the Solana Community Discord: Discord

its ok , thanks anyway.

A post was split to a new topic: Problem sending ZEC from Ledger

A post was split to a new topic: Trying to move ZEC from Ledger Live

Hello! I have been sending the occasional payment using Zcash for several years, but now I don’t seem to be able to send anything at all. On the desktop I’d been using zecwallet lite, and have also tried ywallet, both latest versions available. I’ve also tried all of the respectable-looking Android wallets that will let me (try to) restore an existing wallet, and they don’t seem to want to sync (zashi will sit for literal days without updating its sync percentage above 0.82%). The wallets I’m using have 24 word seed phrases.

I’m clearly doing something wrong but I have no idea what. I suppose I could try running a full node but that really seems like overkill, so I’m hoping there’s another solution.

I haven’t been following Zcash network/protocol development but there’s also nothing I’m aware of that’s unusual about my setup. It’s rather frustrating!

can be like that sometimes, i bet its very frustrating

Yes, zecwallet light will no longer work properly. Ywallet is an excellent platform but the 2 are not immediately cross compatible with seed import. Syncing the wallet typically takes a while and will often appear basically frozen, but it’s best to just leave it alone.
For PC, you could also try eZcash and ZingoPC (linux). These wallets are both products of Zcash community grant recipients.

https://blog.nerdbank.net/ezcash-app

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A post was merged into an existing topic: YWallet transactions

Make you’re running the latest version:

See if that helps

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Latest version worked right away, thank you!

I probably checked that right before that release – I’d been hammering on this (slowly) for the last few days.

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Was this sending transparent funds? (t-addresses)
Do you have a transaction id?

If you look at the transaction with the ID on a block explorer and see that it is confirmed, then it is likely related to the wallet.
Certain wallets require that the funds be shielded before they are considered spendable.

Hello, the transfer is frozen for 6 days, what should I do?

@reci Which wallet are you using? You may need to increase the TX fee for it to be mined.

sent from exchange to exchange. I contacted the exchange’s technical support, here is the answer: We do not have control over the confirmation times of ZEC blockchain.

Sounds like you have to contact the sending exchange. They may not have included a high enough fee. Typical Zcash transaction has confirmations in less than 5 minutes.

Tell them about ZIP 317 which requires higher TX fee to prevent spam:

https://zips.z.cash/zip-0317

Normal Zcash txs will expire after just an hour or two (typically confirmed with 1 or 2 blocks), though if the custody wallet has not updated to support the latest network upgrade, then it would have been immediately rejected anyways. Regardless, the tx does not exist in the blockchain or mempool and so it will not occur.
Also, yes, the fee. Currently, and foreseeably, a no-fee transaction will never occur on the Zcash blockchain again.
https://mainnet.zcashexplorer.app/search?qs=529cd7ba30671f2a6299df70c0d02386cdd28da1a9132b2ca6f1f2e8ba7055c5

3 posts were merged into an existing topic: ZECWallet Lite stuck, won’t send

5 posts were merged into an existing topic: YWallet transactions