Zcash stuck in a wallet? Check here!

Technical Support
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FAQ

1. What happened? Why is my Zcash stuck in my wallet?

Zcash went through a network upgrade on November 23rd, aka Zcash NU6. This changed several things including the consensus branch ID.

Some wallets were prepared for this update, some were not. The Zcash developers notified the wallet teams over a month in advance.

We know this can be confusing or frustrating, please don’t worry your funds are SAFU.

The latest status chart provided by @pacu is below for reference, as you can see (at the time of this posting) there is one wallet remaining to update their software: Ledger

Status of wallet NU6 support

Wallet Working? January 1st 2025
Trust :white_check_mark:
Exodus :white_check_mark:
Edge :white_check_mark:
eZcash :white_check_mark:
Trezor :white_check_mark:
Zashi :white_check_mark:
NightHawk :white_check_mark:
Ledger Shielded Zcash :white_check_mark:
Ywallet :white_check_mark:
Zingo :white_check_mark:
Unstoppable :white_check_mark:
Ledger Transparent Zcash :x: :warning: (FIX IN PROGRESS)

2. Does this mean I lost my Zcash!?

No, your Zcash is still safely tucked in your wallet it’s just that you will need to wait for the wallet developer to send out a patch before it will talk to the Zcash network again.

3. But I need that Zcash now! How can I get it?

To recover your Zcash from a wallet that isn’t working you have a few options like using the seed phrase or private keys in another of the wallets that are known to be working, listed above.

4. Recovery sounds too technical, where can I get help?

There are threads on the forum dedicated to discussing these issues. Feel free to ask questions and our community will try to assist.

Also contact the wallet maintainer via official channels and request them to push a fix, the more people requests the faster they will be.

:warning:Friendly reminder: There are scammers lurking too!

Do not share your seed phrase with anyone! Do not respond to DMs from users you don’t know. The is no official support channel, there is no ticket system, Admin/Support with never DM you

@hanh has made this helpful video about how to recover your Zcash using Ywallet

Ledger:

Note to Ledger users:
Putting your seed in the wallets mentioned above will recover the first address of the Ledger[1].

Warning :warning:

It is not enough for recovering your funds since Ledger uses “unique”[2] receiving and change addresses.

To recover all your funds, you can use the sweep function, which scans a range of addresses until it reaches a given gap limit.

  1. some wallets may scan but definitively not every wallet on that list. ↩︎

  2. Ledger changes the receive address whenever it detects incoming funds. ↩︎

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@pacu has been the key person involved with the third party wallet teams to help them if they are stuck.

I spoke with him before posting this and as of today there’s no new updates, unfortunately.

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Putting your seed in the wallets mentioned above will recover the first address of the Ledger[1].

Warning :warning:

It is not enough for recovering your funds since Ledger uses “unique”[2] receiving and change addresses.

To recover all your funds, you can use the sweep function, which scans a range of addresses until it reaches a given gap limit.

Please emphasize this point since the first transparent address is often empty.

  1. some wallets may scan but definitively not every wallet on that list. ↩︎

  2. Ledger changes the receive address whenever it detects incoming funds. ↩︎

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Aw man… well thanks for the update! Much better than ledger’s communication lol

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Thanks @hanh , added your warning to the top post :+1:t2:

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The sweep function will only work for the first account on your Ledger, if you have multiple accounts, funds on those subsequent accounts won’t be found.

If anyone’s had success with multiple accounts, please let me know.

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You could also try the key tool. With your seed imported normally, you can generate transparent or sapling address per an index so you might find your addresses that way.

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Awesome, thank you for the video Hanh! Added to the top post

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Thank you hanh :shield: :zebra: :heart:

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I just got a message from Exodus saying they have fixed the issue. An app update is needed.

Can anyone confirm?

@Shawn ?

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I don’t have Exodus to check, but

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I have confirmation from a Zcash user that Exodus is now working :tada:, updated top post.

@pacu

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Linking this post

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Updated OP chart from @pacu , looks like the only remaining wallet to be fixed is Ledger.

I have heard reports about Frost and Atomic wallets having issues but as of now unconfirmed.

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I was able to receive and send transparent funds on Trust wallet. Thanks @Shawn !

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Do you guys know if Ledger is working on support for nanos device, had my zec there since 2017
Will like to move to Keystone wallet
Thx

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yes

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Thanks @Autotunafish I was going to reply this very same thing :smiling_face_with_three_hearts:

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