it is possible that there was no issue apart from the price been so ridiculous first day they took the decision to earn a quick buck for themselves
We did not mine ourselves for the first few weeks, and we have a witness who attests to that:
what’s going on with these cloud mining companies and poor pricing models they are most certainly taking advantage of people not in the know
We didn’t set our prices, our customers did via an auction.
they should have passed on all of the speed increases to customers
We did, and more. Our code got 42 H/s as of a couple weeks before launch. Currently, the best miner we can use (Linux) gets about 140 H/s on the same hardware. That’s 3.3x faster. We’re giving 4x to 12x as much hashrate as our customers paid for.