Wrong type of ZEC

How to recover ZEC when send to other type ZCL?

I think you can use the private key of the ZCL address you send the ZEC to.

Load it in your zcash wallet.

This is transfer from Exchange to Exchange.
What software can open my wallet?
I can ask private key with my Exchange but how to load it in zcash wallet.
If you or other have idea please help.

Thank you.

You’re going to need a lot of co-operation from the support staff at the exchange you sent that to.

Yes, I contacted the support of exchange 3 days ago and I still not get any answer.
What should I do next? Any suggestion?

all you can do is wait until they help you