I know it is super frustrating when a product or service fails, or refuses to do what you need it to do, or doesn’t communicate, or communicates badly, and this frustration can be even higher when it involves your money. The people who operate services like Poloniex, Kraken, Coinbase, etc. etc. are used to customers complaining bitterly all the time at all of the delays and failures and communication issues and so on.
(This is especially true in the last couple of months, when all of those services have experienced a huge 10X surge in users and customer support requests.)
But, I’d love it if people who run such businesses — both the businesses that already support Zcash and also the numerous businesses that are considering launching Zcash support themselves — would start noticing that Zcash users complain more constructively than other users.
To complain constructively, eliminate generalized statements about the nature or quality of other people/groups/companies, and replace them with specific statements of fact.
“$EXCHANGE sucks. $EXCHANGE is incompetent. $EXCHANGE doesn’t care.” ← generalizations. not constructive
“$EXCHANGE hasn’t answered my support request in 10 days!” ← fact. constructive
“$EXCHANGE is probably insolvent.” ← speculation. not constructive
“$EXCHANGE posted a statement (here: $URL) saying that the Zcash wallet is down for maintenance.” ← fact. constructive
“I’m dissatisfied with $EXCHANGE. I’m moving to $OTHER_EXCHANGE.” ← fact. constructive
My point is that the difference between constructive and non-constructive isn’t whether you are “positive” or “negative” as much as whether you are sticking to fact or engaging in generalizations, speculations, or rhetorical flourishes. Stick to facts!
(And by the way, how you feel or what you intend to do are facts.)
Also, BTW, please continue to complain constructively about Zcash! We get a lot of constructive feedback from our community (plus a lot of unconstructive noise from other people, that I just leave on mute). Keep the constructive feedback coming!