Okay, so here’s what’s going on: I send ZEC to the platform, then I switch it to shielded, and my ZEC just disappears. But when I check the blockchain explorer, I can still see the ZEC is there. If I send more ZEC to the platform, the balance updates correctly and shows the right amount. However, every time I try to do a shielded transfer, it happens again it is like a loop. It’s like it’s stuck, and the ZEC is missing, even though it’s still visible on the blockchain. Can you help explain why this is happening? or I am making something wrong
Just updated and wallet is syncing. I will test and report back.
Also for ref, here is the thread to report issues. There are some steps you can test in that thread:
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I think this is an issue with the website because we’re experiencing the same problem. I can’t see my balance, but when I check the address on the blockchain, I can see there’s ZEC in the account. What can we do? I’ve lost $15 worth of ZEC. 
Hi Zcash community, please note that although we have made some progress, we are still working to bring the snap and associated libraries up to date with NU 6.1. This is likely the cause of the recent reported issues. We are working on posting a UI warning to avoid further confusion. We’re sorry for the inconvenience this has caused and I’ll post an update here as soon as the update is complete.
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I’m experiencing the same issue.
ZEC is received correctly, but every time I try to shield the balance, the funds disappear from the wallet UI while remaining visible on the blockchain.
If I send more ZEC, the balance updates again — but shielding always breaks it. This creates a loop where the wallet becomes unusable.
Is this a known bug with the Zcash Snap?
Is there any supported way to move ZEC out of this Snap, or are funds effectively stuck until it’s fixed?
Metamask is such junk - by trying to be everything to everyone it’s unusable to me half the time. Like 5 clicks to get to my Eth address now.