I know for a fact since I was at the facility all last week, that they did not mine anything day one and are still not mining for themselves now. We were up for over 48 hours straight trying to fix the issues and provide hashrate to the customers. One issue triggered several other issues and not having slept just made it harder to resolve the issues faster. It was an extremely tiring few days, but they got through it and are now trying to make it up to their customers.
One thing you should also remember is that if you were mining to supernova they didn’t allow payouts for nearly 24 hours, I know because I had ZEC I couldn’t get out to sell when the price was crazy high. Nothing is perfect and nothing is ever a sure bet, but I do know from experience the Toomim’s are trying their best to make it up to everyone who feels they’ve missed out.