how long the contract last with 5.5 BTC payment? and what is your hashrates?
It was not contract, just marketplace with bids and asks.
An example: 1.42BTC spent during 1h 48min for 34.000 Sol/s
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yes,it is 34.000k sols , that is fast enough
Let me know how is going. If there will be class action lawsuit I’ll join.
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250h/s for 3month contract bought at auction(83,3h/s tripled soon after).
28.10 - 0h/s
29.10 - 0h/s
30.10 - 20h/s avg
today - 170h/s avg
Asking for refund, got answer be happy with >83.3h/s cause everything above is “free gift for you”. Crazy.
What’s your meaning？Where did you got the answer？Email？
yes, thru typing by email
Hey guys,
I agree with mostly everyone here. Of course, noone wants a stupid lawsuit, but if that’s what it will get down to, I’ll join the class.
We all purchased your contracts as a speculation to be there from the first moment, that did not happen and results are still unstable. I paid ~ 3 BTC = ~ $2,100 for a 3 month tiny 36 sol/s contract. Now, two days later, I can get that same power from a XFX 470 4gb that’s on sale at Best Buy this week for $199.
So yes, given the fact that you did not deliver from the start, this was a misleading investment. I would like a full refund, I am happy to transfer you all zcash that were mined through you back and even point some of my current 200 sol/s your way if you want the sol back.
Now that I got this off my chest - I understand you guys want to focus on getting everything sorted out first. I understand you don’t want to make promises here only because people pressure you right now. Hope you guys get everything sorted out in the next 24 hours and that then, you guys will do the right thing → Offer a refund to the people that want it.
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do You mean they refuse to refund? If they refuse to refund they will lost people’s trust forever,and many people will suit them.
I disagree. They should get their system up completely for users who don’t want a refund first and then take care of those who want a refund afterwards.
i also would have liked to have gotten somthing from the start or somthing stable. now i just had a burst of 60~80 sol’s for like not even 2hour only saw 1 hour then the hashrate got lower and went offline and i get the respons
"I think I manually gave you about 1 or 2 hours at 80 H/s. That’s about 3 to 6 days’ worth of hashing at 1 H/s. That probably means that our algorithm will skip over your account in the future, as it would be all caught up now.
i know its only 1 hash and this is nothing compared to the big spenders over here but still not even the small fish here should pay for this miss calculated business idea or untested software…
lucky still had my 2 eth miners got then online on day one
Our allocation of hashrate to small customers is definitely worse than our allocation for large customers at the moment. I will try to account for that in our compensation package.
Quoth bafgau above:
Asking for refund, got answer be happy with >83.3h/s cause everything above is “free gift for you”. Crazy.
This is not an accurate representation of the conversation. In his email, bafgau noted the following:
Hi Jonathan,
Trying to reach you thru slack with no success.
Even now when you said you fixed all, i got current 207.4h/s and 154.0h/s avg instead of 250.
I want to have a full refund, as you state you refund once you can’t deliver promised rate.
My full reply was this:
The “Average” figure is over 24 hours. As 24 hours has not yet elapsed since the change in assignment algorithm, the “Average” figure is not indicative of your hashrate on the new algorithm.
Since we made the change, your hashrate has generally been between 200 H/s and 280 H/s, and has averaged around 230 H/s. This is about 9% lower than I intended to deliver, but it’s pretty close. I’ll see what I can do about improving the allocation algorithm in order to bring it even closer to our goal.
I would like to remind you that the contract rate was 83.33 H/s, not 250 H/s. I am sorry that our free gift of 146.66 extra H/s is not to your liking. We’ll make it up to you soon.
I am also sorry that the first two days of hashing were below spec. We will provide appropriate restitution for that loss of revenue.
Jtoomim, good that you decide to paste our typing, but you forgot your last letter:
There is a difference between “We will refund all of your money if we have any problems providing service” and “Refunds: Nope. … We will not do refunds unless we have difficulty fulfilling the hashpower contract. Bid with that in mind.”
The first sentence’s logic is ~A => B. If imperfect service, then refund.
The second sentence’s logic is B => ~A. If refund, then imperfect service.
I think that it is pretty clear from the context that us offering refunds – partial or complete – would be the exception, not the rule. I can see that this might have been confusing to a non-native English speaker, though, so I apologize for not stating it more clearly.
In any case, I think we have already delivered more hashes to you than your order dictated that you should have received by this point. I don’t think there is any uncertainty about whether we can fulfill the whole 83.33336002430.43 = 656637373 hashes in your order. Certainly, the timing of our hashpower delivery is not what I expected it to be, but a delay in fulfillment is not the same as a failure to fulfill.
We will provide generous compensation for the delay in hashpower delivery, because it is the fair and right thing to do. I intend to go well beyond the legal requirements for this.
I know that many of our customers wanted refunds on their contracts before Zcash even launched, and have been very eager for any opportunity to get a refund, even though I was very clear that the cloud hashing sales and auctions were non-refundable. I do not consider this to be fair.
In any case, I think we have already delivered more hashes to you than your order dictated that you should have received by this point. I don’t think there is any uncertainty about whether we can fulfill the whole 83.33336002430.43 = 656637373 hashes in your order
compare 250h/s i must have from genesis(not that 83,3h/s you want me to be happy with) and what do i have last two days(first two days 0h/s)
Do not blame the nationality of your customer for failing to apply discrete mathematics to the promises you made to people.
I think people are saying since you did not deliver, an exception has been thrown and thus the rest of the code block (sticking with your service) will be skipped and a refund will be issued.
The only violation to this truth table is that you are not issuing refunds. Your service is already imperfect
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I think people are saying since you did not deliver, an exception has been thrown and thus the rest of the code block (sticking with your service) will be skipped and a refund will be issued.
Yes, I think this is what they are saying as well.
I disagree with what they are saying, as I think it is neither fair nor legally justified. Thinking about legal code using metaphors from computer code is interesting, but not a very good approximation.
I think that compensation or restitution for the lost hashrate is a suitable remedy. I want to make sure that our customers get as much or more than they would have gotten if we had fulfilled our hashing contracts perfectly.
The first sentence’s logic is ~A => B. If imperfect service, then refund.
The second sentence’s logic is B => ~A. If refund, then imperfect service.
These two statements are the converse of each other. The converse is what happens when you reverse the order of the clauses. If a statement is true, its converse is not necessarily true. Wikipedia’s example is good:
P => Q: If the animal is a bat, then the animal is a mammal.
Q => P: If the animal is a mammal, then the animal is a bat.
Again, I can see how this can be confusing, and I wish that I had phrased it more clearly in the original auction rules document.
No. It. Is. Not.
How do I get a complete refund?
Very bad trying to blame a customer nationality for your epic fuck up… You did not deliver. You should be honest and refund instead playing smart with converse logic on here. It seems you might have been better do more testing instead. Big thumbs up to Voxelot and the rest for delivering an OS miner which ended up being much better than your half-a-million-bucks (loool) secret miner. People who think of themselves to be so smart very often are not…
I hope you will do the right thing for your customers before they sue you.
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I want to make sure that our customers get as much or more than they would have gotten if we had fulfilled our hashing contracts perfectly.
No. It. Is. Not.
It sounds like you are saying that if we had delivered on our contracts perfectly, you would still not be satisfied.