i think it’s obvious that pretty much every one that bought into this wants refund…
please do your refund for me , you know I am not getting your hashrate and I will insist on refund ,please do this like a man do what he should do
you failed to fullfill contract , here’s my receiving BTC address : 1C4yyZhQCAkfWanMAACiJBTYj7CUKM828W
If I were Tommin Bros I would issue refunds or compensation of some sort. Everybody know where they are located and they don’t want people showing up at their door demanding their money like what happened with MtGox.
yes ,somebody may do this
Yeah I paid for 100 getting 72 very disappointing.
Hey toomim, can you actually prove that the majority of your customers are receiving their advertised hash rate or “above” like you claim? Also can you prove that the majority of your customers are happy?
Also fyi suprnova paid me multiple times on launch day. You have more than enough GPU’s to deliver the hash rate you’ve advertised, so what’s really going on with peoples orders? Also do you really expect people to believe that you haven’t mined any ZEC at all for yourselves in 4 days?
What is going on in that warehouse? This thread title should be edited to “Scammim Bros”.
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Let me save everyone some time and money.
The idea of a class action suit, or any other form of lawsuit, is ridiculous. Civil suits aren’t criminal trials with juries. They depend on reasonableness. If @jtoomim can show that he has been reasonable, then there is no chance of a case being successful, even if you find someone to take it. Get angry about that statement if you like, but I can promise you that it is accurate.
With that in mind, we all have a mutual interest in ensuring that @jtoomim is reasonable, as in the real world nobody really enjoys dealing with lawyers, whichever side of the room you’re on. It is also my firm belief that he will be reasonable, and almost certainly more so than the bare minimum, because it’s in his interests to be able to show, unquestioningly, that he has been reasonable.
I will therefore put forward a series of points. It is my contention that if jtoomim meets these points, which I also happen to think he is likely do, based on his interests and previous statements, then any idea of further action is defunct. There are also some points in here which buyers should accept (see point 1), which I think that they would be showing unreasonableness by trying to reject.
The following is neither a legal document nor a contract, it is a proposal, the terms of which should, in my own opinion, show reasonableness.
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Perception of the hashrates offered, at the prices accepted originally by buyers, has changed markedly in the time around launch, and now appear to offer relatively poor value for money. However, that is an unfortunate risk of cloud mining contracts, a risk which was accepted by buyers at the point of purchase. BUYERS REMORSE IS NOT AN ACCEPTABLE REASON FOR A REFUND. Nor should a partial failure (that is well restituted) form a lever for regretful buyers to pursue refunds above and beyond their losses.
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Buyers should be at least as well off as if the contract had been delivered in full, or they were fully refunded, whichever is the lower amount.
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In order to appear reasonable, @jtoomim should offer terms which effectively match ideal circumstances - i.e. there should be no reasonable perspective under which buyers are worse off under any compensation scheme offered.
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Buyers should be compensated for the value of their missing hashrate at the time that it was missing.
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Notions of what pools would have paid out what amounts should be ignored. They will create disparity between buyers, and it would be best to avoid the ambiguity for all involved. Refunds should be to the value of the ZEC which would have been mined, at the time it would have been mined, strictly according to the contracted hashrate, regardless of pool processing failures. Refunds whether in ZEC or BTC should be proportionate in value to the time at which the contracted hashrate was not fulfilled. (In summary, we do not know how badly the pools would have failed people who were not mining to them, so it is sensible to bypass the whole argument)
Likewise exchange processing delays should not be factored in.
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Because of the different values over time, and the different payment schemes of pools, the contracted hashrate should be a minimum, rather than an average, within very tight tolerances. Burst hashrates should not be seen as an acceptable replacement for constant hashrates of the same average rate, as this can disadvantage miners.
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A varying hashrate should not in itself be seen as a failure to provide the contracted hashrate - only at those times where it falls below the minimum. (Over provision is not evidence of failure).
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We had a bug last night that cropped up while I was asleep. All customers were receiving about the same amount of hashrate per order (around 50-80 Sol/s), regardless of their order sizes. In addition, our total hashrate dropped from 6,500 Sol/s to around 2,200 Sol/s. Nasty nasty bug.
(Edit: The drop in system hashrate to 2,200 Sol/s appears to have been an issue on flypool’s side, not an issue with our allocator. About 2/3 of our customers are using flypool, and they went completely offline a few times for a few minutes at a time.)
Restarting our allocation server (“boss”) and changing some constants made the problem go away, but I wasn’t able to figure out where it came from first. I have some vague guesses, but no certainty.
Sorry to all of our large customers who were adversely affected by this.
refund me,do what you should do
You guys either shouldn’t sleep or hire some overnight staff to make sure the servers are running. This is unacceptable.
We have had someone here every night awake and monitoring things since Thursday. However, last night, the guy didn’t know to monitor the allocator, and didn’t notice it was having trouble. He was only monitoring the rigs, not the boss. (I thought he knew to check on it, but I was wrong.) I showed him the other thing he needs to watch.
Shouldn’t you have alarms that go off if your mining operation unexpectedly drops by 60%?
This looks like amateur hour.
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I’m still getting about 50h/s even though i paid for 140h/s. Any thoughts on when the hashrate will go up ?
We have those for most of our system, but we haven’t yet written a check that would have detected this particular issue.
This looks like amateur hour.
We underestimated the amount of time it would take to build the cloud hashing system, and we weren’t ready when the launch date came. We had to rush our work in the last few days of development, and that meant that we had several nasty bugs.
Thanks for the heads up. The bug in boss (our job allocator) showed up again, although this time it didn’t reduce our overall hashrate. It just reallocated hashrate such that everyone got the same amount. I’ve restarted the server and it seems to have gone away again.
It seems our boss is a communist.
It seems to appear after our allocator has been running for more than 10 or 30 minutes continuously. I’ve set up a timer to restart it every 10 minutes until we figure out why it’s been doing this.
We will compensate all affected parties for the underperformance over the last ~10 hours.
stop waste buyers time,just refund
I think no profits additional to bought hardware value should be made here. That is simply unacceptable and dishonest. All liquid profits should be distributed to whomever asks for refund.
Edit: given the fact that a lot hashrate came from already existing rigs for eth mining, that would mean a good amount of BTC to enable refunds.
dont cheat buyers again,failed already ,refund
It seems… most likely… but we haven’t yet written a check…it seems again…
do you even know what youre doing?
looks as though, an amateur is trying to be a boss.
This never works out, because you have no experience, you will have problems all the time.
And your rigs keep crashing all the time…
So i guess your super miner eventually didnt work, and you are using a genoil miner?
So what are people paying you for?
Refund, those that are asking for a refund.
Dont be a dishonest person.
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