The following is an e-mail sent to the zec Foundation. If there was a situation like me or someone who solved it, please give me advice. It’s a very important question for me.
The z-Cash Foundation introduces this community and posts it.
Hello, I’m writing to check with the zcash manager and the center for clearer information due to some questions and incomprehension about the zcash bep20 promotion. I’m currently doing the “bep20” promotion in the official Telegram and I also participated in the bonus promotion. At first, I used a Binance wallet, but I didn’t get a proper bonus, and while talking to the manager, I got a recommendation for a trust wallet and installed it, and I got a z-cash that I first purchased as a trust wallet.
However, the coin was moved from the trust wallet to Binance, but the transaction was completed in the wallet, but there was no deposit details in Binance. I inquired with Binance, but they were told not to move the coin to their side because it was not on their list, and the coin they sent was submitted after receiving an answer that they would find the coin and deposit it back to the address they sent.
The problem was that when I told the manager about this, he said he had to activate the trust wallet and participate in the promotion again with 10bnb to do so. I was forced to participate again, but the wallet was still not activated, and I sent zcash back to another wallet in the bep20 chain just in case, but no wallet was deposited.
Eventually, I restored the trust wallet thinking it was a wallet problem, and the details of the bep20 zcash completely disappeared. The manager recommended installing another wallet, and I installed a safepal wallet, and this time, I have to activate it again, sending 15bnb to participate in the promotion again. There are three things I’m curious about.
First, why is the amount of bnb participation different to activate the wallet?
Second, is there only Binance with the step20 chain that can sell zcash with this promotion?
Finally, the most important thing is, if even this third attempt of mine doesn’t work properly and doesn’t activate, can you return the bnb I participated in to me. This is not my fault. If I can’t do anything because it’s not activated, I’m just losing my money. I did it 3 times a day. The manager did not give a clear answer to this.
While believing in the future of zcash and continuing to buy, I thought it was a good promotion, so I participated. But if this problem is not solved, I will have a number of complex problems.
Please give me a clear answer so that I don’t lose money so I can understandably. I’ll be waiting for your answer.
Thank you for reading the long comment.