So I was withdrawing BTC from Poloniex and I got the confirmation email and I approved the withdrawal. Then my transaction was "Awaiting Approval". I waited for a bit and I was made to complete Level 1 verification which is my name. No big deal. But now they want me to give them where I live and a phone number. I have no idea why, since my transaction is not over the Level 1 limit ($2,000). My account is essentially frozen since I can't even get to the exchange or anything. I am stuck on the "My Profile" page essentially forcing me to give up my personal info.
Does anyone know what I can do? I submitted a support ticket but it is taking a long time.