Incorrect balance on my address

Technical Support
1

Hi all. I have a problem with my address, created by my Ledger Nano. Aparently the amount available at the address is not the sum of the transactions I sent. Unless I am missing something…

Could somebody help me?

This is the address:
t1c8cUm1JLpyNxvRvXNUpuMsc5QetsJVUu7

Thanks much for any help.

2

how much did you send, how much is there? IE what is the difference between the two?

Transaction fee?

3

As you can see from this block explorer
https://zcash.blockexplorer.com/address/t1c8cUm1JLpyNxvRvXNUpuMsc5QetsJVUu7
I sent 4 transactions
0,1
11,319
3.046
13.499
and the total should be 27.966

However on my Ledger Nano I miss the 13.499 transaction.

Apparently same issue here:
https://explorer.zcha.in/accounts/t1c8cUm1JLpyNxvRvXNUpuMsc5QetsJVUu7
where total appears 14.999

I am not a blockchain expert, perhaps I am missing somethong, or perhaps is a Nano wallet bug? It seems all my transactions are there, so I guess I could extract all my money somehow?

Thanks much for your help.

4

What company/ wallet was it sent “from”

5

The 13.4998 transaction that is apparently missing from the total was sent from my ledger blue to my ledger nano. Same company, two different hardware wallets

6

I would contact ledger then, if you sent 27.966 and only 14.999 is there. I know they charge a lot for bitcoin, but I can’t imagine they charge this much for zec

7

It’s not a fee, the money is there, as you can see from the blockchain explorer. Did you check the two links?

It looks like a bug, And it seems that the same thing happens with two different blockchain explorers, one sees 3 transactions and the other sees 4 transactions.