hey guys one hour ago i was shapeshifting zec to btc with 0.055 i put something about 0.87 zec and i received payment 0.0396 btc. i lost about 0.2 zec i wrote an email to jaxx and keep waiting when will they answer my lost money?
it is possible that their exchange rate is different than whatever exchange you are looking at.
When you placed it, it should have told you exactly how much btc you would get for your Zcash.
if it is different, you have proof, then open a ticket with them.