Ledger HW wallet Zcash user satisfaction survey

Hello!

I have created a brief and completely anonymous user satisfaction survey for Zcash Ledger hardware wallet users. The objective is to gather some metrics about your perception about Ledger’s performance as a hardware wallet provider and (hopefully) have a better understanding of how the inconveniences that have been affecting Zcashers holding ZEC on their ledger devices.

We appreciate your sincere feedback.

I want to thank @ZCG and Alex from @FPF for their help refining the questionnaire and choice of tool for this initiative.

Link to the anonymous survey

Note: this is the first time we use this tool for surveys. If you want to leave feedback about it DM me

9 Likes

Not sure why you have opposite questions like 6 vs 7 and 8 vs 9.

2 Likes

From 1 to 10 indicate if you agree with the statement “I don’t believe that ZCG should allocate funds to contribute to fix this problem and have better Zcash support”

I am afraid how this may be interpreted if I say that I strongly disagree. Specifically, I am concerned that some people may understand that this answer implies a support of having a share of the dev fund managed by ZCG, without involvement of ZEC holders; something I would actually be strongly against. Now, given the opportunity of a shareholders vote, I would support assigning a share of the dev fund to ZCG.

they already getting 7%
community decides how to spend

It’s not the community’s money.

Is a way to lower ambiguity. It is used on other questionnaires like the system usability scale (sus)

1 Like