Very simple: I count on vendors do to their best, but even when they do, sometimes things to arrive damaged in the mail. This is just a fact. I have a home in Hawaii on the island of Kauai. When you order things via Amazon around 10-20% of the time, the items are damaged. You can count on it. When it happens, I ask Amazon for a replacement or refund, and it is done instantly, and another product is shipped out within 2-5 business days. This is what I call excellent customer service.
Waiting for a UPS claim to be fulfilled for 2 months is not excellent customer service. It's how you lose customers.
I wanted to build an entire farm based on their rigs, but obviously I will need to find another more reputable vendor to do that.
I'm a very patient man, and I try to understand these situations as much as possible, because I am a small business owner myself.
However, I hope you can understand why my patience has run out.
With that said, I did not know about the credit card slant on this scenario, so I will look into my old statements, and ask them for a refund. Since I am a Visa black card holder and JP Morgan Chase Palladium card holder, I am sure they will do this for me in roughly one millisecond.