Ledger Blue z Zcash problem

I have a problem with ledger nano blue … I want to withdraw zcash it on ledger does not show transaction conformation …
… I’ve tried everything new installation upgrade … fireweale …

then how i can transfer zcash from Blue to other ledger wallet ?? cant confirmed transaction conformation…

Per the instructions listed in the screenshot above, use ledger live

I DID … when i connected legher S with Ledger Live and trig transfer to another wallet have error…

"wrong device or passprase for zcash please used devices for the selected accaunt !!!

The two Ledger devices will have generated different master keys. How did you generate the address that you tried to transfer to?

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