No transaction for 10 days

Technical Support
1

Hello. Thanks for reading.

I sent my ZEC from Poloniex to my HW wallet (Lagder Nano S) at 2017-08-11 12:05:10.

I waited about 10 days. but still I can’t find it…

and I can’t trace it in the https://explorer.zcha.in

ZEC address: t1LSukojS1FHGMCJa7EM2LYF3pwfCUGdd6L
txid: b183259c9c38424d1ed13a1276f84021af4876bcbf0aacb5fcacbfeca72a8510

Poloniex status says the it is completed.

I emailed to poloniex support team 2 days ago, but no response yet

What should I do now? just wait …?

Please help me.

Thank you.

polo-zec

2

You put your asset on the most bullshitty exchange… Just pray and wait…

3

Poloniex Always Full of trouble, leave it

4

Transactions on zcash currently take less than a few minutes to get into a block. and that txid is invalid
10 days? you better start working. Thats a fair chunk of zec to just lose

5

Thanks for replies.
What I can do is emailing and waiting.
It’s up to poloniex support team.
Can poloniex solve this proplem if they try to??
Pray…:slight_smile:

6

Hi Fantasista!

Believe me or not, I had the same problem on 11 of August 2017. I wanted to place 8 ZEC from my Poloniex account to my Bitfinex account, but until today I still did not receive (since 17 days).
The tricky thing is that my Txid is exactly the same as yours: b183259c9c38424d1ed13a1276f84021af4876bcbf0aacb5fcacbfeca72a8510
Here is the transaction marked also as Complete:

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How can it be to have the same Txid for two totally different ZEC transactions?
I have already contacted Bitfinex and Poloniex, waiting for their anwer currently.