Poloniex withdraw issue

Good afternoon . I had send a zcash from Poloniex, but it was not received. It’s been 8 days ago. Help solve the problem. Polonix does not respond to messages.

You need to contact Poloenix. If they’re not responding, you’ll need to keep trying. They’re the only ones who can help you.

if you opened a trouble ticket with them, they will resolve it or answer and resolve it