[Suggestion of alternatives appreciated: BTC->ZEC to obtain ZEC, ZEC->BTC to spend at Bitcoin merchants.]
I hit existing BTC->ZEC Shapeshift.io conduit >25 hrs. ago. BTC went in, nothing came out. >12 hours ago, Shapeshift support said this is "an intermittent error on our end" and asked for BTC refund address. >6 hours ago, Shapeshift support said "We will send your funds as soon as humanly possible."
WTF? What takes so long to send back same amnt BTC I sent them? Are they secretly leverage customer funds to speculation? It is the only plausible explanation, why they can neither send me ZEC nor send me back MY BTC.
That would be scummy, when they already take >1% profit off the spread (arbitrage):
[links broken due to error message, "new users can only put 2 links in a post]
$ wget -q -O - https ://shapeshift.io/rate/btc_zec & wget -q -O - https ://shapeshift.io/rate/zec_btc &
$ bc -l
Shapeshift is about to learn a hard lesson in the following RULES of running a money business:
Trust is slow to gain, fast to lose.
You MUST NOT hold customer money without good reason. Refunds SHOULD NOT be necessary; but if they are necessary, they MUST be immediate. (words per RFC2119)
There are NO EXCUSES. Just like a bank. I don't care about your technical error or system crash or heavy tx volume... I DON'T CARE, NOT MY PROBLEM. If you can't do it right, don't ask me to trust you with MY MONEY.
And in case of system failure - why are refunds not automatic, to the refund address I gave when I set up conduit? (I gave them different address now , watch both... nothing.) Why need to email support? (!?)
Note: I am not affiliated with Shapeshift or any of its competitors. I never did Bitcoin, because only stupid people think Bitcoin is private. And I want... no, DEMAND privacy. FINANCIAL PRIVACY IS A HUMAN RIGHT. I start refuse to do business with anybody who has "KYC" policy... STOP WATCHING ME, YOU PERVERTS, it is NONE OF YOUR BUSINESS who I am or what I do with MY MONEY. I like to buy milk and eggs in cash, too... and I use Tor to check the weather forecast.
I don't do any illegal activity, F@#$ YOU for assuming that. What I have to "hide" is called "my private life as a human being", get it? I am sick of mass surveillance, angry as hell, NOT TAKING THIS ANY MORE. Zcash looks good to me. Too bad, right now seems only way to get ZEC here without KYC Peeping Tom is fiat->BTC->ZEC. I "unbanked" some fiat currency for this transaction, drew straight from the bank ATM tied to my
cattle brand state-issued identity documents. Now for past 24+ hours, I have NOTHING.
Shapeshift, GIVE ME MY MONEY. NOW. I said "please" and "thank you" before, now GIMME what is MINE. IMMEDIATELY. YESTERDAY.
ps, sry for teh poor Engrish, I am anonymous Smith cypherpunk with the distinctive writing styles. thx.